Senior Systems Engineer (Client Services Technical Lead)

Get to know the role

Job Title: Senior Systems Engineer (Client Services Technical Lead)

Job Summary: The Senior Systems Engineer is the most senior individual contributor within IT Client Services and serves as a technical leader, solution owner, and trusted advisor to both IT leadership and business stakeholders. This role is responsible for designing, implementing, and evolving enterprise systems and services that directly enable business outcomes and high quality employee experiences across a global organization. 

Operating at both strategic and hands on levels, the Senior Systems Engineer partners with the business to understand goals, translate needs into well engineered solutions, and lead delivery from concept through production. They provide technical thought leadership by making informed decisions in ambiguous situations, exercising clear ownership within defined guardrails, and balancing system health, service quality, and business outcomes.

This role elevates the organization through mentorship, standards, and example, while remaining actively engaged in complex system design, integration, and problem solving. In addition to core systems responsibilities, the Senior Systems Engineer identifies opportunities to apply automation and AI driven capabilities to improve operational efficiency, reliability, and measurable business impact.

People Manager: No

 

What you’ll do

Lead technical strategy and business aligned delivery

• Serve as a senior technical authority within IT Client Services, shaping how systems and services are designed, implemented, and evolved to support business priorities and outcomes
• Partner directly with business stakeholders to understand goals, challenges, and constraints, translating needs into scalable and supportable technical solutions
• Own solution delivery end to end, from design and implementation through operational readiness and continuous improvement
• Provide technical thought leadership by framing ambiguous problems, evaluating tradeoffs, and recommending solutions grounded in both technical and business context

Mentor and elevate client services capability

• Actively mentor system administrators and Service Desk staff through coaching, design reviews, and escalation support
• Lead by example during complex incidents and problem management, reinforcing strong engineering and operational pract