Senior Manager, GTM Center of Excellence

See yourself at Twilio

Join the team as Twilio’s next Senior Manager, GTM Center of Excellence.

About the job

Twilio is seeking a Senior Manager to join the Strategic Operations pillar within Sales, Operations and Enablement.  The team lead of this pillar is the architect of how our global sales organization measures success and reviews performance. You will move the organization away from reactive reporting toward a defined, consistent and proactive model. You will be responsible for designing the standardized frameworks for forecasts, pipeline reviews, etc. ensuring that a leader in London is looking at the business exactly the same way as a leader in San Francisco.  This is a collaborative leadership role.  You will act as a consultant to our Global Sales Leaders, incorporating their field-level feedback to ensure our operating cadences are not just "corporate requirements," but high-value tools that help them drive their business.

Responsibilities

In this role, you’ll be responsible for:

• Global Operating Rhythm: Design and enforce a unified GTM operating cadence, establishing standardized reporting and meeting structures for forecasts, pipeline reviews, MBRs, and QBRs.
• Metric Governance: Define and maintain the global "Single Source of Truth" for all KPIs, ensuring absolute consistency in definitions and reporting across all regions and business units.
• Strategic Review Playbooks: Build standardized frameworks that enable sales leadership to proactively identify performance gaps—across headcount, pipeline, and revenue—before they impact end-of-quarter results
• Early Warning Systems: Develop and manage a suite of leading indicators (e.g., pipeline hygiene, activity metrics, and stage conversion) to identify risks and opportunities within the GTM engine in real-time
• Capacity & Execution Tracking: Own the Twilio GTM capacity model to ensure the organization is scaling as planned (headcount, ramp, and productivity), partnering closely with Finance and HR to maintain alignment with budget
• Stakeholder Feedback Integration: Partner with global sales leaders to incorporate field-level feedback into the operating cadence, ensuring centralized systems remain relevant and high-value for the people running the business
• Team Leadership & Quality Control: Lead and develop a high-performing team, ensuring all executive-level deliverables meet the highest standards of data accuracy, narrative clarity, and professional polish

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people wh