Education Support Associate

Confirmed live in the last 24 hours

Michaels Stores

Irving-Irving Corporate Office-3939 West John Carpenter Freeway

On-site

Posted April 11, 2026

Job Description

Support Center - Irving

The Education Support Associate will be responsible for aiding the Birthday Party & Online Class team with parties and online classes for Michaels stores in the U.S. and Canada. Areas of focus include customer email, store communication, and coordination with Birthday Party & Online Class team. You must be able to work weekends and three weekdays.

Major Activities:

Provide store support by answering all in-store event questions, including but not limited to Make Breaks, Kids Club, MakerPlace Seller, and parties.
Provide customer support by answering experience inbox questions and coordinating any customer resolutions with Customer Care, stores, field leadership and ICUC.
Facilitate store engagement by calling all birthday party stores to ensure they are prepared for their party and post-party to gather feedback.
Document store feedback pre- and post-party to coordinate action steps with Party and Event Lead.
Monitor website and input tickets for any issues relating to Event Hub.
May host or moderate online classes.
Gather data for reporting on birthday parties and online classes.
Schedule Online Classes and Birthday Parties to the online system.
May test new features and provide UAT support for system enhancements.

Other duties as assigned

Minimum Education

High school Diploma or above

Minimum Special Certifications or Technical Skills

Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook

Preferred Type of Experience the Job Requires

1-2 years of Customer Service experience
Experience in an office setting, dealing with customer experience in a fast-paced environment

Other

Ability to work 3 weekdays and weekends: Saturday (9:00-5:30) and Sunday (10:00-6:30)
Excellent written and communication skills
Ability to effectively communicate with cross-functional partners
Strong attention to detail
Ability to work independently to meet deadlines
Comfortable talking on the phone for extended periods of time
Able to adapt quickly to latest programs and good at multi-tasking

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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