Sales Operations Analyst III

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION

At Thermo Fisher Scientific, we're seeking a Sales Operations Analyst III to contribute to commercial excellence and support our mission of enabling customers to make the world healthier, cleaner, and safer. Your primary focus will be on the day-to-day support, maintenance, and communication of Sales Operations tools, with a particular emphasis on Salesforce.com. You'll play a crucial role in optimizing sales effectiveness through tool management, process improvements, and strategic support of our commercial teams. In this collaborative environment, you'll ensure the smooth operation of sales tools, provide technical support, and develop actionable insights to drive business growth.

A key aspect of your role will be leveraging AI to automate routine sales and sales operations tasks, enhancing efficiency and enabling the sales team to focus on strategic activities. Additionally, you'll be responsible for supporting and managing user groups, including super users, to enhance adoption and effective use of sales operations tools across the organization. This position offers excellent opportunities for professional development while making meaningful contributions to world-class scientific solutions.

REQUIREMENTS

How you will get here:

• Bachelor's degree or 5 years of experience in sales operations, business analytics, or related field

• Preferred Fields of Study: Business, Finance, Economics, Computer Science, Engineering or related field

• Advanced certifications in relevant areas (e.g., Salesforce, data analytics) are a plus

• Strong proficiency with CRM systems, particularly Salesforce.com, including administration and customization

• Advanced skills in Excel, PowerBI, SQL, and data visualization tools

• Extensive experience in supporting, maintaining, and optimizing sales operations tools

• Proven ability to troubleshoot technical issues and implement solutions

• Experience leveraging AI to automate routine sales and sales operations tasks

• Experience in managing and supporting user groups, particularly super users or power users

• Strong project management and process improvement capabilities

• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users

• Ability to build relationships and collaborate across all organizational levels

• Experience in creating and maintaining documentation for sales tools and processes

• Proficiency in creating and delivering training sessions for various user groups

• Ability to identify and nurture super users to promote tool adoption and best practices

• Proficiency in creating executive-level reports and presentations

• Strong attention to detail and commitment to data accuracy and system integrity

• Ability to work independently and manage multiple priorities in a fast-paced environment

• Experience in life sciences, healthcare or related industries preferred

• Travel up to 10-15% may be required

• English proficiency required; additional languages beneficial for international roles