End User Services Support (Part Time)

End User Services (EUS) Support

Location: Dilovası, Kocaeli
Onsite

***Please note that this role is offered on a permanent, part‑time basis, with onsite work required three days per week.

Purpose of Role:

The End User Services (EUS) Support role is a key part of Weir’s Infrastructure & Operations function, delivering a reliable and high-quality IT experience for our colleagues. This is a hands-on role where you will make a real impact by ensuring the stability and performance of end-user services across the business. You will work closely with internal stakeholders and global partners in a collaborative, fast-paced environment. This role offers the opportunity to grow your technical expertise while contributing directly to Weir’s purpose-driven global operations.

What we offer:

At Weir, we are proud to provide reward on a basis which is fair and attractive, including a competitive benefits package. Through our ‘We are Weir’ framework, we focus on the importance of our people and the contribution they make to our organisation.

• Health & Wellbeing: As a global organisation there isn’t one single solution that will enable us to take a proactive approach to our health and wellbeing. We have built a Health and Wellness framework focusing on Culture & Leadership, Safety & Environmental, Mental Wellbeing, Physical Wellbeing, Digital Wellbeing and Financial Wellbeing for different parts of the business to bring to life in a way that is most meaningful for them.

• Grow your Own Way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must go down. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

• Be You and Belong: Weir is a welcoming, inclusive place, where everyone's contribution is recognised and all employees are encouraged to innovate, collaborate and be themselves.

Key Responsibilities:

• Deliver high-quality End User Services (EUS) support, including onsite deskside support, in line with agreed service levels

• Install, configure, maintain and monitor end-user hardware, software and services in accordance with defined standards

• Manage incidents and service requests through ServiceNow, ensuring accurate logging, documentation and timely resolution

• Collaborate closely with internal stakeholders, vendors and the managed service provider to support operational priorities

• Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture

Job Knowledge/Education and Qualifications:

• Minimum 2 years’ experience in a Level 2 IT support role within a medium to large organisation

• Strong technical experience with Windows and macOS, Microsoft 365, SCCM/Intune and Active Directory

• Solid end-user hardware knowledge across laptops, PCs, mobile devices and peripherals

• Excellent communication and customer-facing skills, with the ability to explain technical topics clearly

Must be permanently authorised to work in the country to which you are applying, without sponsorship.

We are Weir!
Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainability – helping to provide the essential resources needed by a growing world. We are a global family. We are proud of our unique blend of talent, technology and culture. We are here to inspire you to do the best work of your life!

For additional information about what it is like to work at Weir, please visit our Career Page.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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