Associate Customer Success Manager

The Basics: 

The Associate Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensuring Tanium maintains its enviable base of high-value, loyal customers that rely on Tanium to manage all their endpoints. Operating in a collaborative team environment with other CSMs, Advanced Consulting Engineers, Enterprise Services Engineers, partners, and sales, CSMs contribute to each customer’s success by leveraging best practices and their technical expertise to ensure adoption of the Tanium platform, leading to renewal and upsell opportunities for their assigned accounts. 

This position follows the Company’s hybrid schedule, which currently requires employees to work in the office a minimum of three days per week in Addison, TX. 

What You'll Do: 

• Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more 
• Work with senior team members to understand the unique complexity and segmentation of the customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies 
• Develop and maintain the necessary relationships with customers to ensure alignment to their business needs 
• Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas 
• Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight 
• Support strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members 
• Contribute to internal practice development efforts to continually drive maturity and improvement of our Customer Success function  
• Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers 

We're Looking For: 

• Education   
  • BA/BS or equivalent experience preferred  
•  Experience 
  • 1-3 years of experience in Customer Success, Account Management, Technical Project Management, Sales Development, Service Management / Professional Services, preferably in a SaaS business mode or within SLED organizations
  • Experience in Information Technology Operations, Security, or Vulnerability Management workflows is a plus 
• You are  
  • A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity
  • Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium  
  • Willing to contribute suggestions and ideas to further customer and Tanium goals  
  • Eager to become an expert in demonstrating value and return on investment to our customers 
  • Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions  
  • A strong, effective communicator and intuitive listener 
  • Self-accountable, considerate, and reflective of how past actions can influence process improvement.
  • Professional, insightful, and values-driven
  • Motivated to help to solve the toughest IT problems faced by organizations today  

 Other  

• Travel ranging from 5 - 15% within regional territory 
• Onsite / customer-located work as deemed necessary by the customer and/or account team  

About Tanium