About the role
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Conduct the post sales call over phone with tailor-made script to our clients in Cantonese, Mandarin and English.
Handle customer enquiries via hotline and walk-in services
Meet service standard and KPIs according to internal guidelines and rules
Conduct various outbound calls with documented protocols
Liaise with internal departments, channels and customers on replies to enquiries and required documents
Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Provide customers with product and service information
Identify and escalate priority issues
Document all call information according to standard operating procedures
Participate in customer service-related projects and provide recommendations to improve work processes and service level of the team
Job Requirements
Diploma or above in any discipline
2 years in client service with good knowledge of insurance industry preferred
Holder of IIQE paper 1, 3 and 5 is preferable (may be obtained during probation)
Strong team player with positive attitude
Client-centric with good communication and interpersonal skills
Detail-minded, multi-tasked and able to work under pressure
Good spoken and written English & Chinese (both Cantonese and Mandarin)
Good PC skills in MS Office
We offer attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.
We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)
Job Category:
Customer Service / OperationsPosting End Date:
16/07/2026Aplyr's read
Sun Life is a global financial services leader, attracting professionals in insurance and investment with a focus on innovation and international growth.
What's promising
- •Sun Life has a strong international presence, offering diverse career opportunities across various regions.
- •The company invests in cutting-edge technology, hiring roles like AI Innovator and MLOps Engineer.
- •Sun Life provides a wide range of roles, from actuarial to data governance, appealing to diverse skill sets.
What to watch
- •The financial services industry is highly competitive, posing challenges for market differentiation.
- •Regulatory changes in different countries can impact Sun Life's operations and strategic decisions.
- •Economic downturns may affect demand for insurance and investment products, impacting revenue.
Why Sun Life
- •Sun Life emphasizes innovation in technology, evident from roles like Manager, AI Innovator.
- •The company offers a global career path, with significant operations in Asia and North America.
- •Sun Life's focus on productivity and capability development is highlighted by dedicated leadership roles.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Sun Life
Sun Life is a leading international financial services organization providing a diverse range of insurance and investment products.
