Manager, Program Management

What is the Opportunity?

Cards & Loyalty ("C&L") is seeking a detail-oriented program management professional to support the delivery of strategic initiatives across the C&L business. Reporting to the Senior Manager, Program Management, you will work with business leaders, technology partners, and operations teams to help translate strategic priorities into well-managed programs.

This role focuses on supporting the execution of C&L's key initiatives—you will assist with governance documentation, help track schedules and dependencies, support roadblock resolution, and contribute to accountability throughout the program lifecycle. You will coordinate across functions (Business, Finance, Technology, Operations), support risk management, and help enable disciplined program execution.

As Program Management Coordinator, you will support the planning, tracking, and delivery of strategic programs. This is an opportunity to develop your program management expertise while contributing to meaningful business outcomes.

What Will You Do?

Program Delivery & Execution Support

• Assist with end-to-end program delivery for C&L initiatives, from planning through go-live

• Support the development of program schedules, roadmaps, and dependency documentation • Help maintain program governance frameworks and track milestone progress

• Monitor program status against timelines and budgets; flag risks and issues to your manager

• Support coordination across multiple workstreams and delivery teams

Reporting & Documentation

• Prepare program status reports and supporting materials for leadership review

• Compile program data and risk assessments for decision-making

• Document program plans and execution roadmaps

• Support the creation of clear, organized program documentation

Stakeholder Support & Communication

• Assist in coordinating steering committee meetings and status reviews

• Prepare executive briefings and status updates

• Support communication to stakeholders about program status and risks

• Maintain stakeholder contact lists and engagement tracking

Risk & Change Management

• Identify and document program risks and dependencies

• Support the development of risk tracking and mitigation approaches

• Assist with change management activities and organizational readiness efforts

• Track program health metrics and indicators

Process Support

• Assist with documenting program management processes and best practices

• Support the implementation of program management standards and tools

• Maintain program management documentation and templates

• Learn and apply disciplined execution and stakeholder management practices

What Do You Need to Succeed?

Must-Have:

• 1-2 years of RBC experience in program management, project coordination, operations, or related roles

• foundational understanding of program planning and scheduling concepts

• Ability to manage multiple tasks and shifting priorities

• Strong organizational and communication skills—both written and oral

• Proficiency with standard business tools (Excel, PowerPoint, JIRA, Confluence)

• Collaborative work style with strong interpersonal skills and a OneRBC approach

• Attention to detail and commitment to accuracy

Nice-to-Have:

• Familiarity with C&L business and operating model

• Experience with project management tools (Planview, Tableau)

• Project Management Professional (PMP) or Agile certification in progress

• Background in technology or process coordination

• Experience supporting cross-functional initiatives

What's in It for You?

• Support high-visibility strategic initiatives with real business impact

• Learn from senior leaders and develop program delivery expertise

• Build valuable skills in program coordination and enterprise collaboration

• Opportunity to grow into more senior program management roles

• Access to professional development and certification support

• Contribute to the success of strategic initiatives across C&L

Job Skills

Client Counseling, Communication, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-05-202026-06-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.