About the role

Aplyr's Quick Take

This role involves evaluating customer interactions like calls, emails, and chats to ensure they meet quality standards. You'll provide feedback and help improve processes, primarily working independently but collaborating with teams for consistency. It's an individual contributor position focused on quality assurance.

Good fit

Ideal candidates have at least a year of experience in a call center or BPO environment and are fluent in both German and English. Attention to detail and strong communication skills are essential, along with the ability to multitask.

Worth noting

The job offers a comprehensive benefits package and opportunities for professional development, including free language classes. However, it requires working on-site in Katowice, which may be a drawback for remote job seekers.

Job Title:

Quality Evaluator with German

Job Description

The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.

🛠️ Key responsibilities

Monitor and evaluate customer interactions: Review calls, emails, and chats for quality, accuracy, and compliance
Share feedback and insights: Report evaluation results and identify improvement opportunities
Support scoring consistency: Take part in calibration sessions with Quality, Operations, and clients
Maintain program knowledge: Stay up to date with processes, products, and quality guidelines
Drive continuous improvement: Support quality initiatives, operational improvements, and training needs

👤 What we’re looking for

Experience: +1 year in a similar role, ideally in BPO or call center environment
Languages: Fluent in German and English (at least C1 level) - both verbal and written.
Skills: Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency
Location: Availability to work from our Katowice office

✅ What we offer

Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
Access to e-learning platforms.
Employee Assistance Program (psychological, managerial, legal, and financial counselling).
Free language classes.
Interesting events, contests, lotteries, and much more.
Stable full-time employment based on an employment contract.

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

English, German (Required)

Time Type:

Full time2026-11-03

Aplyr's read

Concentrix excels in delivering customer experience solutions globally, attracting professionals in technology and customer engagement to enhance business performance.
Synthesized from recent postings & public sources

What's promising

•Concentrix offers diverse career opportunities across technology and customer service roles.
•The company has a strong global presence, providing international career mobility.
•Investment in technology solutions enhances their competitive edge in customer engagement.

What to watch

•High employee turnover is a common issue in the BPO industry.
•Work-life balance can be challenging due to demanding client needs.
•Limited public information about career growth opportunities within Concentrix.

Why Concentrix

•Concentrix's focus on technology-driven customer solutions differentiates it in the BPO sector.
•The company supports bilingual and multilingual roles, reflecting its global client base.
•Concentrix's strategic partnerships enhance its service offerings and market reach.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Concentrix

Concentrix

concentrix.com

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Concentrix is a global provider of customer experience solutions and technology, specializing in customer engagement and improving business performance.