Customer Support Officer – Insurance (NA Shift / Non-Voice / Manila)

Confirmed live in the last 24 hours

QBE Insurance

PHI - Manila

On-site

Posted April 8, 2026

Job Description

Primary Details

Time Type: Full time

Worker Type: Employee

Provide technical support to the team and assistance to the team leader by being the subject matter expert on the process they are handling, be able to prioritize work that is needed and be able to deliver work with high quality performance and accuracy.

Primary Responsibilities

Delivery of assigned work to a high quality in line with appropriate audit standards, scheduled completion dates and prioritization

Comply on provided legislations, industry codes, company policies and procedures.

Adherence and ensure all processing is accurate and within organizational policies, processes, procedures as applicable to the role

Build and maintain effective partnerships with local and onshore stakeholders

Proactively assists in the identification of critical and non-critical service delivery performance issues and improvement opportunities related to tasks given

Process all transactions related to product, process and policies and accomplish all reports as required

Properly assess completeness of documents received and provide solutions if incomplete

Job Requirements:

At least 2 years customer service experience preferably within the BPO, insurance and/or financial industry

Amenable to working on North America shift schedule

Open to working on a hybrid work arrangement

Skills:

Administrative Support, Analytical Thinking, Critical Thinking, Customer Service, Insurance Underwriting, Intentional collaboration, Managing performance, Policy Administration, Policy Compliance, Policy Management, Prioritization, Regulatory Compliance, Risk Assessments, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.