About the role
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
At the 24-Hour Nurse Line the Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members decisions related to achieving and maintaining optimal health status. Requires an RN with unrestricted active license.
-Hours required: Start time will be between 6:00 PM-2:30AM EST, 8-hour shift, 10% shift differential, every other weekend, 4 holidays per year.
-Must reside in a nurse Compact State and hold a Compact license.
-The 24-Hour Nurse Line provides a telephone-based information and decision support program to eligible members. The Nurse will be responsible for the following:
-Facilitates effective health care decision-making.
-Improves the quality of care.
-Improves member satisfaction with their health care plan.
-Facilitates appropriate use of health care resources.
-Provides up-to-date health care information to help facilitate members’ understanding of their health problems and possible options.
-Provides assistance by clarifying available options for the member's particular health problem or issue.
-Helps members actively and knowledgeably participate with their provider in their own health care decision-making.
-Promotes healthy lifestyles to help lower personal health risks, preventing illness.
-Awareness of the member’s available health and wellness programs, and makes referrals to these programs as appropriate.
Ideal candidates will:
-Must have RN licensure in the state of office location.
-Have 3+ years of clinical experience.
-Have proficient keyboarding skills.
-Enjoy working with computers and evolving technology, prefer online resources over printed documents.
-Have telephone experience in the nursing field, especially telephone triage, emergency room, and/or urgent care experience.
-Self-motivated.
-Wants to work every other weekend and 4 Holidays per year.
-Are able to complete 6 weeks Mon-Fri orientation on a variable daytime schedule.
-Applies a broad clinical experience to at times complex issues, ensuring a positive member experience.
-Want to expand their knowledge base while applying excellent communication skills.
-Are leaders of people and process improvement, and want to make a difference in people's lives.
-Are seeking a challenging fast-paced office (and potentially work at home) position.
-Do the right things for the right reason in all interactions.
Required Qualifications
- Active unrestricted RN compact state licensure.
- 3+ years of clinical experience required, specifically in: Disease Management, Emergency Room, Critical Care, Medical/Surgical Care, Oncology.
- 1 year proficiency in Microsoft Office Suite (including Outlook and Microsoft Word).
Preferred Qualifications
-Managed Care experience preferred.
-Previous coaching experience preferred.
-Model candidates have telephone triage nursing experience.
Education
Associate Degree required.
Bachelor's Degree or Equivalent 3-5 years clinical experience preferred.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,095.00 - $116,760.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Aplyr's read
CVS Health is a healthcare giant blending retail pharmacy with insurance services, ideal for those interested in diverse healthcare roles and innovation.
What's promising
- •CVS Health's integration of pharmacy and insurance offers diverse career paths.
- •Strong focus on healthcare innovation with initiatives like HealthHUB locations.
- •Extensive national presence provides job stability and opportunities for relocation.
What to watch
- •Recent layoffs in certain divisions raise concerns about job security.
- •High-pressure retail environment may lead to employee burnout.
- •Complex organizational structure can slow decision-making processes.
Why CVS Health
- •CVS Health's acquisition of Aetna uniquely positions it in both retail and insurance sectors.
- •HealthHUB stores offer a distinctive model combining retail and healthcare services.
- •CVS Caremark provides a robust platform for pharmacy benefits management.
Aplyr’s read is generated by AI from public sources. Was it useful?
About CVS Health
CVS Health is a healthcare company that provides a range of services including pharmacy benefits management, retail pharmacy, and health insurance services.
