About the role

The Senior Sales & Engagement Manager is responsible for driving revenue growth while enhancing client relationships and overall guest engagement within premium hospitality spaces. This role leads sales strategy, manages key accounts, and ensures a high-touch, personalized experience for clients from initial inquiry through event execution and renewal.

Key Responsibilities

Sales Strategy & Revenue Growth

Develop and execute sales strategies to drive premium revenue across suites, catering, and special events
Identify new business opportunities, upsell opportunities, and revenue streams within existing accounts
Manage the full sales cycle from prospecting and proposal development to closing and post-event follow-up
Consistently meet or exceed sales goals and revenue targets

Client Relationship Management

Serve as the primary point of contact for premium clients, suite holders, and VIP stakeholders
Build and maintain long-term relationships to drive retention and renewals
Conduct regular outreach, including pre-event planning and post-event follow-ups
Anticipate client needs and deliver customized, high-end hospitality experiences

Engagement & Experience

Develop creative engagement strategies to elevate the premium guest experience
Collaborate with operations and culinary teams to enhance offerings, activations, and presentation
Lead initiatives such as gifting programs, themed experiences, and in-suite enhancements
Ensure consistent, high-quality communication with clients regarding menus, deadlines, and event details

Event Planning & Execution

Partner with operations teams to ensure seamless execution of all premium events
Review and finalize BEOs, ensuring accuracy and alignment with client expectations
Be present on event days to support high-profile clients and ensure service excellence
Address and resolve any client concerns in real time

Leadership & Collaboration

Mentor and support sales coordinators and premium managers, providing guidance on best practices
Collaborate cross-functionally with Operations, Culinary, Finance, and Marketing teams
Align sales efforts with operational capabilities to ensure successful execution

Financial & Administrative Responsibilities

Track sales performance, pipeline activity, and client engagement metrics
Support forecasting, budgeting, and reporting processes
Ensure all contracts, invoices, and payments are completed accurately and timely

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Skills & Tags

sales

Aplyr's read

ASM Global excels in managing world-class venues, attracting professionals in event strategy and operations. It's a hub for those passionate about live events and hospitality.
Synthesized from recent postings & public sources

What's promising

•Global leader in venue management offers diverse career opportunities.
•Strong presence in major venues ensures job stability and growth.
•Focus on large-scale events provides dynamic work environment.

What to watch

•High-pressure environment due to constant event schedules.
•Roles may require irregular hours, including nights and weekends.
•Limited public information about career progression paths.

Why ASM Global

•Manages iconic venues like stadiums and convention centers worldwide.
•Offers a blend of hospitality, operations, and event management roles.
•Strong emphasis on innovation in event experiences and venue technology.

Aplyr’s read is generated by AI from public sources. Was it useful?

About ASM Global

ASM Global

asmglobal.com

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ASM Global is a premier venue management and event strategy company, specializing in the management of arenas, stadiums, convention centers, and other event venues worldwide.