Throughput and Workflow Manager

STATUS: Full-time

LOCATION: Rochester General Hospital

DEPARTMENT: Throughput

SCHEDULE: Day/Evening Shift

Summary:

The manager will be responsible for meeting productivity benchmarks, reduce patient wait times, and encourage a positive patient experience as measured by bed placement times, ED Boarding times, and other Hospital Capacity Metrics. 

The manager will help define and develop appropriate metrics for patient throughput based on best practices, monitor reports, and modify processes and take actions as needed to ensure desired outcomes.

The manager will collaborate with ancillary departments, staff, and physicians to promote efficient practices. The manager will work closely with RGH leadership to improve throughput processes from admission to discharge and enhance quality and safety.  Key relationships will be developed with Nurse Managers and Nursing Directors.

Responsibilities:

• Responsible for efficiencies in all areas of patient throughput and workflow.
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
• Adheres to and exhibits our core values.
• Maintains confidentiality and protects sensitive data at all times.
• Adheres to organizational and department specific safety standards and guidelines.
• Works collaboratively and supports efforts of team members.
• Demonstrates exceptional customer service and interacts effectively with physicians, nurses, patients, residents, visitors, staff and the broader health care community.
• Identify and resolve issues and conflicts within the team.
• Set and continually manage project, develop and deliver progress reports.
• Effectively communicate.
• Coach and mentor new team members.
• Ensure commitment to our patients are met, follow up on request timely.
• Educate and reinforce customer service.
• Staff meeting.
• Support team work and collaboration.

Preferred Qualifications:
NYS Licensure as Registered Nurse

Minimum Qualifications:
Minimum of 2 years of hospital-based experience required

EDUCATION:

LICENSES / CERTIFICATIONS: 

RN - Registered Nurse - New York State Education Department (NYSED)New York State Education Department (NYSED)

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$70,000.00 - $90,000.00Rochester14621

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.