Supervisor IT Operations

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

You will be part of the Global IT Operations Center (GITOC) and Integrated Operations Center (IOC), a high-impact organization responsible for maintaining the stability, availability, and performance of Dexcom’s critical IT services worldwide. The team operates at the forefront of monitoring, incident response, and service coordination across infrastructure, applications, and network domains. As an IOC Supervisor, you will play a key leadership role in ensuring seamless operations, driving rapid incident resolution, and enabling continuous improvement to support Dexcom’s global operations.

Where you come in:

• You lead day-to-day IOC and GITOC operations, ensuring continuous monitoring and proactive detection of system, application, and infrastructure issues.
• You ensure timely triage, escalation, and resolution of incidents in alignment with defined SLAs and priorities.
• You act as the primary escalation point for high-priority (P1/P2) incidents and oversee Major Incident Management (MIM) activities.
• You manage daily operational routines including shift handovers, workload distribution, and queue management.
• You ensure consistent execution of ITIL processes, particularly Incident and Problem Management.
• You partner with cross-functional teams (Infrastructure, Network, Applications, Security) to drive resolution and service restoration.
• You coach and develop IOC Major Incident Analysts and GITOC Analysts to achieve high performance and operational excellence.
• You identify trends, support root cause analysis efforts, and drive initiatives to reduce incident volume and improve MTTR.

What makes you successful:

• You have strong knowledge of ITIL processes, especially Incident and Problem Management.
• You bring experience working in IT Operations, IOC/NOC, or Service Management environments.
• You demonstrate strong leadership and the ability to coach, mentor, and develop team members.
• You have excellent communication and stakeholder management skills, particularly during high-impact incidents.
• You are comfortable working in high-pressure, time-critical situations with strong decision-making capabilities.
• You have experience using monitoring tools and ITSM platforms (e.g., ServiceNow).
• You bring analytical thinking and a proactive mindset toward continuous improvement.
• You have a strong understanding of infrastructure, application, and network environments.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0-5%

Experience and Education Requirements:

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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