Supervisor Retail Gift Shop

Primary City/State:

Glendale, Arizona

Department Name:

Gift Shop-Hosp

Work Shift:

Day

Job Category:

General Operations

Innovation and highly trained staff. Banner Health leaders can access the staff and resources they need to bring their vision to life.  If you’re looking to leverage your abilities – you belong at Banner Health.  

As a Retail Supervisor inside our Gift Shop, you will play a vital role in creating a welcoming and well-run retail environment that serves patients, families, and visitors during meaningful moments in their healthcare journey. In this hands-on leadership position, you'll oversee daily operations, guide a dedicated team of staff and volunteers, and drive sales through strategic merchandising and inventory management. This is an excellent opportunity for a retail professional who thrives on blending creativity with data-driven decision-making, values collaboration in a mission-driven setting, and is eager to grow while making a positive impact in a healthcare community.

Schedule: Monday through Friday 8am-4:30pm

Banner Health’s premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children’s Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience. Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird.

POSITION SUMMARY
This position plans, implements and supervises business and financial aspects of gift shops and/or thrift shops and/or gourmet coffee bars in accordance with approved annual goals. Responsible for supervision and coordination of operations staff and/or volunteers to achieve the objectives of generating budgeted net proceeds and customer satisfaction.

CORE FUNCTIONS
1. Plans, develops, and implements courses of action to achieve the goals of gift shops, thrift shops and/or gourmet coffee bars including supervision and coordination of operating, business and financial functions. Maintains and ensures compliance with established operating policies and procedures.

2. Develops and recommends budgets following budgeting procedures which includes establishing budgetary policies and controls for merchandise purchasing and inventory levels. Conducts and maintains inventory control system.

3. Hires, trains, and supervises the workflow for department staff. Provides leadership, coaching, recognition, and conducts corrective action and performance evaluations. Establishes priorities, workloads, schedules, controls and work procedures.

4. Evaluates and advises managers on space allocation and sales promotions and develops and plans special events to increase sales.

5. Develops and implements methods for customer feedback. Promotes cooperation and maintains effective working relationships with all other enterprises.

6. Responsible for orientation and training of employed and volunteer (if applicable) staff. Conducts ongoing in-services on shop operations/policies/customer relations. Develops and shares innovative marketing techniques/procedures.

7. Oversees supervision of volunteer scheduling when applicable to ensure adequate coverage for operations.

8. Oversees aspects of retail operations for facility. Internal customers may include Auxiliary Board, Department Directors, Administrators and other health care team members for the purpose of integrating services and ensuring effective communication systems. External customers may include local community, public agencies, colleagues and peers.

MINIMUM QUALIFICATIONS
Knowledge typically obtained through the completion of an Associates degree in related field.

Three years experience in retail sales and merchandising, including one year management or supervisory experience. Requires knowledge of retail management, inventory control, merchandise intake and distribution, financial comparative analysis, database management, sales, merchandising, budget preparation and monitoring and bookkeeping. Must have ability to establish and maintain effective working relationships with volunteers, staff and customers. Must understand and support the role of the gift shop and thrift shop in the hospital setting, as well as the shops’ role as an operated enterprise.

PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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