About the role

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment. This role focuses on customer onboarding and helping users feel confident and successful using the platform.

The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase.

This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS

What you will do

Customer Onboarding & Adoption

Support new customers during their onboarding journey
Join or lead onboarding kick-off calls to understand customer goals and expectations
Walk customers through platform features, navigation and key workflows
Help customers understand how to use the platform for their specific needs
Encourage early usage and engagement across customer users

Customer Education & Training

Deliver walk-through sessions
Share training materials, guides and help resources
Answer “how do I” questions and explain product features in simple terms
Reinforce best practices and common use cases

Communication & Coordination

Act as a friendly, reliable point of contact during onboarding
Co-ordinate with Validation teams to ensure required validation steps are completed
Work with internal and external stakeholders to establish the certificate infrastructure and co- ordinate the loading of Certificate Authority (CA) to ensure customers environment is fully operational
Work with Support or Deployment teams when technical questions arise (without owning the fix)

Documentation & Handover

Keep customer notes and onboarding progress up to date in internal systems
Confirm when customers have completed onboarding and are ready for next steps

What you will have

2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
Strong communication skills and confidence speaking with customers
Friendly, helpful, and professional attitude
Organized with good attention to detail
Comfortable learning new systems and explaining it to others
Interest in customer success, onboarding, or SaaS roles
Experience delivering training, demos, or presentations
Familiarity with CRM or customer success tools

Benefits

Competitive compensation and comprehensive benefits package
Generous paid time off, including holidays and additional leave options
Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
Pension, life insurance, and income protection benefits (location dependent)
Employee Assistance Program with 24/7 confidential support for employees and their families
Education assistance and professional development opportunities
Access to LinkedIn Learning and continuous learning resources
Employee referral bonus program and additional company perks and discounts
Business travel insurance and global employee support programs

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Skills & Tags

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Aplyr's read

DigiCert is a cybersecurity leader focusing on digital certificates and PKI, attracting tech-savvy professionals committed to securing enterprise and IoT environments.
Synthesized from recent postings & public sources

What's promising

•DigiCert is a leader in digital certificate solutions, crucial for enterprise security.
•The company offers diverse roles, from engineering to customer success, indicating growth and opportunity.
•Strong focus on AI and platform services suggests innovation in security solutions.

What to watch

•Highly specialized focus may limit opportunities for those outside cybersecurity.
•Competition in the cybersecurity market is intense, requiring constant innovation.
•Limited public information about company culture and employee satisfaction.

Why DigiCert

•DigiCert specializes in scalable PKI solutions, setting it apart in cybersecurity.
•Focus on IoT security solutions addresses a growing market need.
•DigiCert's emphasis on AI integration in security platforms is a key differentiator.

Aplyr’s read is generated by AI from public sources. Was it useful?

About DigiCert

DigiCert

digicert.com

View company

DigiCert is a leading provider of scalable security solutions for enterprise and IoT, specializing in digital certificates and public key infrastructure (PKI).