About the role

Aplyr's Quick Take

This role is about executing and managing digital communication strategies and automation for customer engagement. You'll be hands-on, building campaigns and workflows, and ensuring the quality of customer interactions. It's primarily an individual contributor role focused on operational tasks rather than strategic planning.

Good fit

This position suits someone with experience in digital marketing or customer engagement, who enjoys execution and has a knack for organizing and optimizing processes. A detail-oriented person who thrives in a fast-paced environment will do well here.

Worth noting

The role emphasizes operational ownership and hands-on delivery, which may not appeal to those looking for a more strategic or high-level position. The focus on performance tracking and data validation suggests a strong analytical component.

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

We are seeking a Digital Experience Specialist to support and scale our Digital Experience (DX) program by owning the execution of customer-facing digital communications, lifecycle automation, documentation, and performance tracking.

Why You’ll Love This Role

As a Digital Experience Specialist, you will work closely with the Digital Experience, Customer Community, and Education teams to execute and operationalize scalable digital engagement programs. You will focus on hands-on delivery—building campaigns, managing automation, and maintaining program materials—to ensure consistent, high-quality customer experiences.

This role is ideal for someone who enjoys execution-oriented work, operational ownership, and building repeatable systems that improve customer experience and program scalability.

What You’ll Do

Digital Communications & Automation

Source and design content and messaging used for customer-facing digital communications
Build, QA, launch, and maintain automated customer lifecycle and engagement workflows
Configure audience segmentation, logic, and scheduling based on established strategy
Manage the DX communications calendar to ensure coordinated and timely delivery
Intake and triage ad-hoc communication requests in partnership with the DX PM
Conduct ongoing QA of automat workflows and support incremental improvements

Reporting, Documentation & Program Operations

Pull, prepare, and validate data related to email performance and customer engagement
Maintain dashboards and recurring performance reporting (e.g., open rates, click-through rates)
Prepare summaries and visuals to support program insights and visibility
Maintain DX documentation and internal resource sites to ensure accuracy and usability
Update guidance materials and operational documentation as the program evolves

What We’re Looking For

2 – 5+ years of experience in digital programs, customer lifecycle operations, or marketing operations
Hands-on experience with email automation or customer engagement platforms
Strong organizational skills with the ability to manage multiple workstreams
High attention to detail, particularly in QA and workflow accuracy
Experience preparing data, metrics, or dashboards
Strong written communication skills
Ability to work independently and collaboratively in a cross-functional environment
Ability to accommodate flexible working hours, including aligning up to 3 days a week in the office during the night shift (7 PM - 3 AM IST) to overlap with colleagues in the US.

Bonus If You Have

Experience with ChurnZero or similar customer engagement platforms
Familiarity with Salesforce or CRM systems
Experience with Microsoft 365 and SharePoint
Understanding of lifecycle engagement and automation best practices
Fluency in Japanese

Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.

Skills & Tags

go aws ai data product design marketing sales

Aplyr's read

Black Duck Software, part of Synopsys, excels in software security solutions, attracting tech-savvy professionals passionate about open source management and cybersecurity.
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