Implementation Manager (Vault CRM | Real Estate Software)

Implementation Manager | Real Estate Software | New Zealand 

MRI Software is looking for an experienced Implementation Manager to join our New Zealand team, leading client onboarding and delivery for our Vault CRM solution suite. 

The role 

You'll report to the CRM Services Manager and operate as an individual contributor - there's no people management responsibility in this role. While you'll spend much of your time embedded with clients, you're very much part of the MRI team. You'll collaborate closely with internal colleagues across technical support, data migration, and product, and have the full backing of the business behind every engagement. You're the face of delivery for your clients, but never working in isolation. 

You'll own the end-to-end delivery of Vault CRM implementations for our residential clients across New Zealand - from initial scoping through to go-live and beyond. Depending on project scale, you may lead a single enterprise engagement or manage several smaller clients in parallel. 

What you'll do 

Client delivery 

• Lead end-to-end Vault CRM implementation and onboarding projects 

• Configure Vault CRM to match real estate workflows and business processes 

• Plan and deliver training, workshops, and post-go-live support 

• Support data migration in collaboration with internal teams 

• Manage project timelines, milestones, risks, and delivery outcomes 

Client relationships 

• Serve as the primary point of contact for your clients throughout delivery 

• Build trusted, long-term partnerships with key stakeholders 

• Represent MRI in client meetings and delivery forums 

Operational support 

• Provide onsite rollout support and travel to client locations as needed 

• Support post-launch user adoption, system stability, and engagement 

• Contribute to ongoing improvement of onboarding processes and training frameworks 

What we're looking for 

Essential: 

• A genuine understanding of how real estate businesses operate — gained through working in an agency, property management, real estate operations, or a PropTech/real estate software environment. We care more about the depth of your industry knowledge than the specific role you held or how long you held it. 

Important: 

• Experience in client-facing delivery or software implementation 

• Strong communication and facilitation skills - you're comfortable running a room 

• Ability to manage competing priorities and deliver autonomously 

• Experience with CRM platforms or system implementations 

• Strong analytical and problem-solving instincts 

About you 

You're a self-directed professional who takes ownership of your projects and keeps clients informed and confident throughout. You understand real estate from the inside, which means clients trust your judgment quickly. You're equally comfortable in a boardroom walkthrough and a hands-on training session, and you know how to translate complex system capabilities into practical workflows. 

Location & logistics 

Travel is a genuine part of this role. During active implementation phases you may be onsite with clients regularly so overnight travel should be expected. Between projects, travel is lighter. 

Benefits 

• Flexible working arrangements 

• 6 Flexi AnyDays — finish 2.5 hours early on selected days 

• 3 Me Days — additional paid wellbeing leave for eligible employees 

• An engaging, inclusive culture (check out MRI Software APAC on Instagram)