About the role
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started.
Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like Wix, Squarespace, or Wordpress, have a background in customer service, are a problem solver and have a knack for creating engaging content, then Cloudbeds is looking for you!
This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team.
Location: Remote
Working shifts: 8 AM to 5 PM PST / 4 PM to 1 AM UTC
What You Will Do:
- Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA
- Managing all records and upkeep all task management systems related to websites services
- Working with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice call
- Resolving and handling customer complaints, and ability to handle deadline-driven pressure
- Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers
- Gathering property details and website requirements then organizing the information for the website designer’s reference
- Proactively communicating with customers and providing timely updates on the project progress
- Managing multiple account timelines, completing of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer
- Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirements
- Assisting the customer in acquiring domain names, updating domain settings, and publishing websites
- Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder
- Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement
- Using a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with all customers
- Handling the creation of landing pages or single-page websites
- Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns
- Using tools (AI) to create visual elements or content that are in line with our customers’ branding
- Proofread content and correct errors
- Staying up to date with website trends and website development techniques that are most effective in engaging consumers
Key Competencies include:
- Creative, has a keen eye for design, and high attention to detail
- Highly responsive to internal and custom
Skills & Tags
Aplyr's read
Cloudbeds is a leading hospitality software provider, attracting tech-savvy professionals passionate about revolutionizing hotel management with innovative cloud solutions.
What's promising
- •Cloudbeds offers a comprehensive platform that simplifies hotel operations, appealing to tech enthusiasts.
- •The company is expanding rapidly, as evidenced by frequent hiring in engineering and support roles.
- •Cloudbeds' focus on cloud-based solutions aligns with the growing digital transformation in hospitality.
What to watch
- •High concentration of engineering roles suggests potential workload challenges.
- •Limited public information about company culture and employee satisfaction.
- •The hospitality sector's volatility could impact business stability and growth.
Why Cloudbeds
- •Cloudbeds integrates booking, front desk, and revenue management into a single platform.
- •The company emphasizes cloud technology, setting it apart from traditional software providers.
- •Cloudbeds supports diverse lodging businesses, from hotels to hostels, broadening its market reach.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Cloudbeds
Cloudbeds is a hospitality management software company that provides a cloud-based platform for hotels, hostels, and other lodging businesses to manage their operations, including booking, front desk, and revenue management.
