Claims Handler

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Role Summary and Purpose

The Claims Handler, Property is responsible for managing volume claims across the commercial property portfolio.

The Claims Handler, Property works closely with rest of the First Party claims team and reports to the First Party Claims Manager.

Key Tasks and Responsibilities

• Manage commercial property claims within specified financial authority limits from notification to resolution.

• Engage and provide instructions to panel loss adjusters, builders, others trades and lawyers as required

• Thoroughly investigate and assess claims to ensure appropriate strategies are implemented and pursued.

• Apply legal principles relevant to both coverage and liability considerations to all commercial property claims

• Ensure that claims are handled in accordance with internal procedures and regulatory requirements (including Lloyd’s) and that reserves are entered in accordance with the company’s stated reserving philosophy.

• Develop and maintain positive working relationships with internal and external stakeholders

• Provide product wording recommendations as appropriate with the support of the Senior Claims Handler and FP Claims Manager

• Provide support and operational assistance to the wider claims team including claims payments, reconciliations, claims histories and file audits.

• Suggest and recommend process improvement initiatives

• Collaborate effectively with other business units.

• Adhere to company policies, procedures and local guidance as well as to the legislation.

• Other reasonable duties as directed by the business, within the scope of the role.

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16200 Arch Underwriting at Lloyd's (Australia) Pty Ltd