About the role
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Project Operations Manager__
Your role and responsibilities:
As an Order Management Specialist, you serve as the primary point of contact for customers and business partners regarding UPS Systems within the Electrification/ Power Protection business area, based in Baden, Switzerland.
Reporting to the Head of Project management & Engineering, you play a key role in supporting the sales-& project management team by leveraging your customer service & project execution expertise to manage and respond to customer inquiries and project needs efficiently and professionally.
The work model for the role is: #hybrid
You will be mainly accountable for:
- Processes orders by coordinating with Sales, Project and other internal teams to ensure that customers receive accurate and timely delivery of products
- Organize project material logistics with factory, suppliers and customers
- Monitor order production status, delivery schedules, and proactively manage delays or escalations to maintain customer satisfaction
- Handle invoicing and customer account setup in accordance with internal guidelines and project team input
- Supports the sales/ project team in execution phase by resolving customer issues and ensuring effective and efficient customer and internal stakeholders communication
Qualifications for the role:
- Completed commercial apprenticeship; further education at higher vocational level (HF) is an advantage
- Several years of professional experience in order processing or a similar role
- Agile and proactive mindset with a proven ability to take ownership of customer issues
- Solid knowledge and experience in customer service
- Confident user of SAP
- Experience in EU-Export Process is an advantage
- Strong team player with a solution-oriented and independent working style, combined with excellent verbal and written communication skills
- Fluent in German and French; Italian is a plus and English is welcome
More about us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers,
low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.
The recruitment is led by Pedro Labian Sanchez, Talent Partner at ABB Switzerland, Ltd.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Aplyr's read
ABB blends cutting-edge robotics and automation with a commitment to sustainability, attracting tech-driven professionals eager to shape the future of industry.
What's promising
- •ABB is a leader in industrial automation, offering robust career growth in a future-focused sector.
- •The company's commitment to sustainability aligns with global environmental priorities, appealing to eco-conscious professionals.
- •ABB's diverse roles, from engineering to legal services, provide varied career paths.
What to watch
- •The complexity of ABB's global operations may lead to bureaucratic challenges.
- •Frequent restructuring can create uncertainty about job stability.
- •Limited public information about work-life balance at ABB.
Why ABB
- •ABB's integration of robotics with electrification is a key differentiator in industrial innovation.
- •The company's global presence offers international career opportunities and exposure.
- •ABB's focus on sustainable solutions differentiates it from traditional industrial firms.
Aplyr’s read is generated by AI from public sources. Was it useful?
About ABB
ABB is a global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. The company operates in robotics, automation, and electrification.