Legal Operations Lead (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

Our culture and strong values. 

Our career development philosophy. 

Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are looking for a highly organized and process-driven Legal Operations Specialist to support the effective functioning of our 60-person Legal team at Glovo and ensure seamless alignment with Delivery Hero’s group-level legal operations initiatives. This role sits at the intersection of technology, process optimization, and team collaboration, and will be instrumental in building scalable systems and tools that enhance efficiency, transparency, and impact across the function.
This is a fantastic opportunity for someone who is passionate about legal technology, operational excellence, and enabling high-performing teams.

THE JOURNEY

• Tool Selection, Implementation & Roll-Out
  - Lead the selection, launch, and implementation of legal tech tools for the Legal team (e.g., matter management, contract lifecycle management, data protection management, knowledge management).
  - Ensure full alignment with group-level initiatives led by Delivery Hero and manage the local roll-out at Glovo.
  - Conduct needs assessments, gather requirements, evaluate vendor options, and coordinate with procurement, IT, and security teams.
  
  
• Change Management & Team Adoption
  - Develop and execute adoption strategies to ensure successful onboarding and usage of new tools.
  - Design and deliver training materials, user guides, and workshops to support smooth implementation.
  
  
• AI & Automation Initiatives
  - Collaborate with the Data team to design and develop ad hoc AI-based solutions that automate repetitive work currently handled manually by Legal team members.
  - Identify automation opportunities, support model training, and help create documentation and training content for end users.
  
  
• Data, Reporting & Insights
  - Support the development of dashboards, KPIs, and reporting mechanisms to improve visibility on legal performance, workloads, and processes.
  - Maintain structured and accurate data across tools and systems.

•  Team Life, Enablement & Ways of Working (Secondary Mission)
  - OKR Coordination: Coordinate the definition, alignment, and consolidation of Legal team OKRs.
  - Manage the process for ongoing OKR tracking, progress updates, and quarterly/annual reviews.

• Process Harmonization & Knowledge Management
  - Drive the harmonization and centralization of document storage across the Legal function, ensuring consistency, access control, and ease of use.
  - Coordinate risk tracking, matter tracking, and reporting routines to ensure accurate, consistent information flow.