Area Operations Manager (They/She/He)

 

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

Our culture and strong values. 

Our career development philosophy. 

Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are looking for an Area Operations Manager to join our Team, who will be in charge of improving and optimizing courier fleet metrics and performances across the cities within the
Area assigned. This role will require a mix of operational experience, stakeholder management, analytical skills, and creativity to tackle different challenges. The couriers are a key player in Glovo’s marketplace and you will need to ensure the fleet's long-term sustainability, as well as its healthy contribution to the operational performance and user experience in Poland.

THE JOURNEY

• Support the Central Operations Team and the Local Teams (Areas) with scalable processes that leverage data and directly impact their KPIs.
• Collaborate closely with all the internal stakeholders from other departments (Sales, Expansion, Account Managers...) to plan, execute, and monitor projects related to operations and the couriers contribution to user experience.
• Analyze daily and weekly operation metrics with a macro view of the long-term success of the city, having a complete understanding of the local supply situation at all times.
• Think out of the box to bring new ideas of process improvements that will be game changer to ensure the best user experience related to couriers.
• Drive projects to improve the quality of KPIs such as Delivery Time and Cancellations as well as work on an ongoing accuracy of our courier forecast.
• Continuously enable local teams with analysis and dashboards to give visibility on the performance of the main operational KPIs.
• Work closely with all the verticals from the Operations team (Courier Ops, GX) to plan, execute, and monitor projects related to operations and the couriers contribution to user experience.
• Maintain and analyze business reports and information to aid in the decision-making process of supply chain operational needs, including daily, weekly and monthly reports.
• Hire, train and mentor the Team Members (Operations Specialists).

WHAT YOU WILL BRING TO THE RIDE

• 3-5 years of experience in high demanding positions (operations, technology, consulting, investment banking, etc.).
• Experience in startups, technological platforms, or the on-demand industry is a plus.&l