Account Manager - Bulgaria (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

Our culture and strong values. 

Our career development philosophy. 

Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

Our vision is to offer our partners end-to-end solutions that help them grow and optimize their online and offline businesses. We believe that most restaurants and stores will opt for a strategy that combines their own channels with marketplaces (like Glovo). That is why Glovo has recently introduced its On-Demand service to provide for all of our partners’ delivery needs. On-Demand allows partners to easily launch their online channel while Glovo delivers the goods to the final customers with Glovo couriers. We want Glovo to be the delivery partner of choice, and give them various opportunities to grow their delivery channel, together with marketplace sales.

THE JOURNEY

• Monitor the daily business performance of our partners and help them proactively with ongoing issues and questions such as: compiling and analyzing operational metrics and Key Performance Indicators (KPIs), financial data and invoicing questions, technical product queries/integrations/bugs. Prepare reports and dashboards to present to partners and use as a source for operational improvements. 
• Own the relationship with partners for everything related to the On-Demand service. This means that you will be the main point of contact for new sales leads, pitching, contract negotiations, implementation, and account management.  
• Support partners by working in close cooperation with other local and global teams - Account Management, Sales, Operations, Finance, and others. Analyze and improve internal processes. 
• Collect and share feedback from partners with product and operations teams to generate improvements to our software, systems, and processes, thus enhancing partner experience.
• Support defining medium and long-term strategy to achieve growth and profitability targets. Participate in target setting and Objectives and Key Results (OKRs) planning activities.  
• Understand the local environment, and constantly adjust our product to the needs of the market. 
• Develop an exceptionally well-rounded profile - from commercial and negotiation skills, through data analytics, to legal reviews and software integrations - you will never stop learning.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference. 

WHAT YOU WILL BRING TO THE RIDE

• Minimum 2 years of experience in Account Management and/or Sales roles
• Strong communications and interpersonal skills: ability to work with diverse clients and adapt your communication style accordingly
• Strong commercial skills: ability to effectively pitch and persuade partners  
• Strong organizational and project management skills: ability to effectively multitask and prioritize. Highly organized and detail-oriented approach&