Account Manager Longtail (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

Our culture and strong values. 

Our career development philosophy. 

Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins.  As an Account Manager of long tail, you will play a key role in the Glovo Account management team. You will be directly responsible for impacting all the long tail partners to make them grow, sell assets and improve user UX.

THE JOURNEY

• Maintain a good relationship between Glovo and our partners through scalable tools/ initiatives and having good partner support.
• Optimize Glovo visibility in our partners through marketing actions and our marketing kits.
• Understand motives of inactive partners and churn and make plans to improve MoM.
• Improve Longtail partners profitability, by involving in commercial negotiations
• Define scalable processes, making sure long tail partners are self-sufficient in using our tools.  
• Draw and execute plans to make the portfolio grow through promos, marketing activations and selling positioning assets
• Identify new assets to sell to the long tail partners and implement the whole process.
• Review and propose partner communications, ensuring partner engagement and long-term relationships. 
• Work on improving KPIs for the long tail partners through comms, tech releases, new features implementation, and different analysis and tests
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.

WHAT YOU WILL BRING TO THE RIDE

• Customer Service or Business Consultancy
• Preferably experience in FMCG, food-hospitality or on-demand delivery industry
• Effective English and Georgian written and communication skills
• High level of excel skills required
• Mass communication tools skills will be valued
• Determined to get things done: no job is too big or too small
• Organized and detail-oriented
• Problem solver, data-driven with an analytical approach
• Great interpersonal and communication skills
• Comfortable working in a high growth and high-performance start-up with a fast pace

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop y