Senior Sales Operations Specialist

Superhuman team members in this role must be based in the United States.

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.

To support our continued growth, we’re looking for a Senior Sales Operations Specialist to join our Revenue Operations organization. The Sales Operations Specialist will be a core part of the Sales Operations team, working closely with our B2B sales teams to maximize seller productivity and growth through operational excellence and efficiency. You will partner cross-functionally with Sales, Marketing, Customer Success, Data Science, GTM Systems, and other teams on key initiatives that enhance business performance, operational efficiency, and data integrity.

A typical day involves working on various Sales Operations requests and projects related to account and lead management, rules of engagement, sales process enhancements, territories, and the sales GTM tech stack.

Your impact

As a Senior Sales Operations Specialist, you will own your day-to-day independently and be part of a growing Revenue Operations team. There is much room for growth and future process enhancements that directly impact the sellers we support. Our goal is to maximize sales productivity and increase operational efficiency and rigor. The right candidate will be able to strike a balance between strategic initiatives and day-to-day field support, while also adapting to a fast-paced, dynamic environment.

In your first 30 days, you will:

• Onboard and meet the team
• Shadow team members to gain an understanding of day-to-day questions and requests that sales operations supports
• Study and internalize the Superhuman Business sales process. Learn seller processes by independently testing scenarios in related systems
• Establish relationships with team members and cross-functional partners
• Learn Superhuman’s GTM Operations motion and understand how we handle territories, rules of engagement, and day-to-day processes for sellers
• Create a 30-day retrospective report outlining key learnings and areas for potential improvement 

By 3 months, you will:

• Triage, prioritize, and resolve daily sales operations requests and complete assignments on time
• Coordinate with stakeholders to drive proactive enhancements for sales ops initiatives, such as territory management tactics or account assignments
• Gain a thorough understanding of the daily impact of Rules of Engagement, Leads, and Account processes for a seller’s day-to-day
• Begin to iterate or build core sales operational processes to enhance the processes for routine requests you see daily in a manner that scales

By 6 months, you will:

• Continuously drive process enhancements or propose automation workflows to improve the seller experience and reduce manual work
• Provide ad-hoc training and sales support for sellers and maintain internal documentation
• Become the subject matter expert for all things Sales Ops related to the sales team
• Form a perspective on opportunities and initiatives to scale through technology and AI

By 12 months, you will:

• Have excellent systems and process-oriented thinking to drive the adoption of core processes that maximize seller productivity 
• Uplevel processes for sales with organizational growth and scale in mind 
• Proactively analyze sales territory design and provide actionable insights to leadership regularly
• Strong independent ownership of the sales ops processes, rela