Lead Process Owner O2C (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

Our culture and strong values. 

Our career development philosophy. 

Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are looking for a world class and experienced Process owner to join the Order to Cash team within our Global Finance Operations Department in our HQ. 

The Order to Cash (O2C) Process Owner is responsible for the end-to-end governance, performance, and continuous improvement of the Order to Cash process, from customer order receipt through invoicing, cash collection, and dispute resolution. 

This role ensures process efficiency, compliance, data accuracy, and an excellent customer experience while driving standardization and automation across systems and regions.

THE JOURNEY

• Own and manage the end-to-end Order to Cash process, including order management, credit management, billing, accounts receivable, collections, and dispute resolution.
• Define, maintain, and continuously improve global O2C process standards, policies, and controls.
• Act as the primary point of accountability for O2C process performance and compliance.
• Define and track key performance indicators (KPIs) such as DSO, order cycle time, billing accuracy, overdue receivables, and dispute resolution time.
• Drive continuous improvement initiatives to increase efficiency, reduce costs, and improve cash flow.
• Ensure compliance with internal controls, accounting standards, and regulatory requirements.
• Support internal and external audits related to the O2C process.
• Support customer-facing teams in resolving complex order, billing, or payment issues.
• Own O2C process design within ERP and related systems (e.g., SAP, Oracle, billing and collection tools) to ensure system changes align with standardized processes.
• Lead or support digital transformation initiatives, including automation, workflow optimization, and reporting enhancements.
• Develop and maintain process documentation, SOPs, and training materials.

WHAT YOU WILL BRING TO THE RIDE

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (Master’s degree preferred).
• 5+ years of experience in Order to Cash, Finance Operations, or Process Management roles.
• Proven experience as a process owner, process lead, or continuous improvement leader in a complex, global environment.
• Strong understanding of end-to-end O2C processes and financial controls.
• Hands-on experience with ERP systems (e.g., SAP, Business Central) and reporting tools.
• Experience with process improvement methodologies (Lean, Six Sigma, or similar) is a plus.

KEY SKILLS & COMPETENCES

• Excellent English communication skills. Other languages are a plus.
• Strong analytical and problem-solvi