Senior Retail Account Manager - Serbia (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Ready to lead the charge in redefining how people access retail essentials? As Retail SAM for Q-Commerce Serbia, you’ll own and grow one of Glovo’s most exciting and diverse verticals — think pharmacies, beauty, pet care, and more. You’ll be the driving force behind partner acquisition, business growth and performance. This is your chance to build something big, fast. High autonomy, high impact, and a seat at the table as we shape the future of on-demand retail. If you're commercially sharp, data-driven, and love building things from the ground up — this role’s got your name on it.

THE JOURNEY

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling).
• Ensure that Glovo has the best content by signing partnerships with partners
• Optimize Glovo visibility through marketing actions with our partners
• Improve Glovo’s revenue through commission renegotiation and selling assets.
• Understand, build action plans and follow up on churned and inactive partners.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

WHAT YOU WILL BRING TO THE RIDE

• 3–5 years in sales, account management or business development
• Experience in e-commerce, retail, FMCG or fast-paced tech
• Proven ability to close deals and grow partner performance
• Proactive, data-driven, and obsessed with making things happen
• Strong commercial acumen
• Fluent communicator — both internally (with senior stakeholders) and externally (with C-level brand partners).
• Objection handling
• Fluent in Serbian and English

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there!