Senior Billing Specialist, EMEA

Senior Billing Specialist, EMEA
Dublin, Ireland (Hybrid: 3 days in-office p/week)
Job Level: L2

Klaviyo is seeking a Senior Billing Specialist, EMEA that will actively contribute to the growth and development of our Accounts Receivable and Finance functions. This highly impactful role will work cross-functionally with teams like customer success, product, operations, systems, and sales to ultimately help establish a consistent customer journey. You will support a balance of day to day operations, as well as contribute directly to improvements in operational processes, data entry, and technology.

You’ll be someone who is highly self-motivated, dedicated, hard-working, and extremely organised. It’s an incredibly exciting time for our team, as Klaviyo continues to tackle new challenges in a fast-paced, growing environment. Come join us and help create a delightful experience for our customers.

How You Will Make a Difference

• Review contract amendments and subscriptions to ensure accurate customer billing
• Create high value transactions such as usage based invoices 
• Confirm various customer billing terms and meet those criteria
• Maintain a working knowledge of all standard processes to support and guide internal stakeholders as needed
• Assist in month, quarter, and year end close cycles by reporting accurate data
• Support in special Accounts Receivable and Accounting projects
• Participate in testing for billing improvement projects
• Identify opportunities to resolve challenges within the order to cash processes
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are:

• 2-3 years of billing experience within a SaaS organisation, experience with SOX a plus.
• Experience in accounts receivable platforms; Stripe, Zendesk, Salesforce, NetSuite is a plus.
• Understanding of accounting principals.
• Experience supporting and testing billing system improvements.
• Comfortable with both following and developing process documents.
• Intermediate Excel skills (Pivot Tables, Index Match, Sum If, etc.).
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Soft-Skills: 

• Able to thrive in a fast-paced, innovative environment including ability to remain flexible, proactive, resourceful, and efficient while interacting with internal and external stakeholders.
• Strong ability to work collaboratively and effectively with others within and outside of Finance teams.
• Extremely organised with good project management skills.
• Able to work independently, take initiative in identifying needs, organising work day, and make effective use of time.
• Strong attention to accuracy and detail.

#LI-Hybrid #LI-JW1

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