Marketing & Creative Operations Lead, International

About the Team

Like every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence. With that aim in mind, we are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform amongst our core audiences. Our focus extends beyond just promoting product features; we aim to provide valuable insights and resources that help our users make the most out of AI technologies.

Marketing Operations is the connective tissue that enables Marketing to run at scale, with speed and impact. We design the systems, workflows, and culture that keep our global marketing engine running smoothly: from planning through launch and measurement. We’re a collaborative, solutions-oriented team that thrives in ambiguity and creative problem-solving. By partnering across the entire organization, we bring clarity, consistency, and momentum to everything we do—fueling bold ideas and impactful brand moments.

About this role

We are hiring a senior International Marketing & Creative Operations Lead who deeply understands global-to-local workflows, creative and marketing development, and the operational realities of working across time zones, cultures, and markets. This person will partner closely with International Marketing, Creative Studio, and regional teams to build clear workflows, operating cadences, and decision frameworks for localization and transcreation—ensuring work lands with impact while maintaining brand integrity.

In this role, you will:

• Bring order to complexity: defining how global campaigns are briefed, localized, approved, produced, and launched across markets.

• Establish scalable systems, planning rhythms, and cross-functional norms that allow teams to move quickly without sacrificing quality or cultural relevance.

• Shape how OpenAI builds and supports international marketing teams, agencies, and partners over time.

• Thrive in ambiguity, bring order to creative chaos, and build systems that let product, design, and creative teams move quickly without losing quality.

You will thrive if you have:

• 8–12 years in marketing operations, creative operations, international marketing ops, product marketing ops, or launch operations.

• Deep experience partnering with global, regional, and local teams to localize and transcreate creative and marketing work

• Strong understanding of creative, design, and marketing development lifecycles, especially in multi-market contexts

• Proven ability to build global-to-local operating models, including workflows, planning cadences, and approval structures

• Experience designing and scaling localization and transcreation workflows, including agency and vendor partnerships

• Exceptional cross-functional partner to Creative, International Marketing, Product Marketing, Design, Legal, and regional stakeholders

• Comfortable operating across time zones and cultures; strong communicator with global empathy

• High autonomy and systems thinking; able to create clarity where none exists

• Zero-to-one experience (launching a new product or building a function from scratch).

• Experience standing up new international programs, teams, or agency models

• Familiarity with localization tooling, AI-assisted localization workflows, or transcreation best practices
  

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of hum