Support Operations Specialist, Learning & Education

Confirmed live in the last 24 hours

Anthropic

Compensation

$131,040 - $165,000/year

San Francisco, CA | New York City, NY | Seattle, WA

Hybrid

Posted March 1, 2026

Job Description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role:

The Support Operations team at Anthropic is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on Learning and Education, you will own the programs that develop and grow our Product Support team's capabilities. This includes designing and running onboarding for new team members, program managing continuing education initiatives (such as "booster" trainings on complex topics or areas needing reinforcement), and driving enablement around product releases. You'll partner closely with the broader Product Support team on internal knowledge management strategy, ensuring our team has the expertise to handle any question that comes their way.

Responsibilities:

Design, implement, and continuously improve the onboarding program for new Product Support team members
Program manage continuing education initiatives, including identifying training needs, developing curriculum, and measuring effectiveness
Lead release enablement efforts, ensuring the Support team has the resources and knowledge to support new products and features
Partner on internal knowledge management strategy, ensuring our team can efficiently access and contribute to shared expertise
Build feedback loops to understand where the team needs additional support or training

You might be a good fit if you:

Have 4+ years of experience in learning & development, enablement, support operations, or similar roles in a technology company
Demonstrate a data-driven approach, using metrics and insights to continuously improve programs and measure training effectiveness
Possess strong communication skills with the ability to distill complex technical concepts into engaging learning experiences
Excel at cross-functional collaboration, particularly with Product, Engineering, and Support teams
Are proactive and solutions-oriented, with excellent program management abilities
Thrive in a fast-paced environment and can adapt quickly to evolving products and priorities
Have a passion for AI technology and helping others build their expertise

Strong candidates may also have:

Background in instructional design or adult learning principles
Experience building or scaling onboarding or L&D programs from early stages
Experience with support or customer-facing teams specifically

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$131,040—$165,000 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an i

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