Senior Manager AISE, Tier 2-3, Post Sales

About the Role
We’re hiring a Manager, Scale Post-Sales AISE to lead and grow a team of post-sales AI Solutions Engineers focused on scaled customer success. You’ll own the strategy and execution of our 1-to-many post-sales motion—building the programs, operating rhythm, and cross-functional partnerships required to drive customer outcomes at scale. You’ll lead a team, set priorities, ensure high-quality delivery, and continuously improve the scaled journey using data, feedback loops, and operational rigor.

What You’ll Do 

1. Lead and develop the Scale Post-Sales AISE team
   Hire, onboard, coach, and retain a high-performing team. Set clear expectations, develop technical and program leadership skills, and create a culture of customer empathy, operational excellence, and scalable impact.
2. Own scaled post-sales strategy and program execution (1-to-many)
   Define the scaled post-sales engagement model, success milestones, and program portfolio (e.g., onboarding cohorts, office hours, enablement webinars, scaled implementation paths). Ensure programs are repeatable, measurable, and aligned to key product outcomes and customer segments.
3. Run the operating system: metrics, prioritization, and cross-functional alignment