Support Engineer (EMEA - Weekends)

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.

• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.

• Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).

• Identify where internal tooling might be developed or obtained to improve support efficiency.

• Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are:

• Experienced in customer support, with 3+ years of experience providing developer support to technical customers.

• Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.

• Excellent communication skills and fluency in English.

• Skilled in using Linux/Unix operating systems and the command line.

• Experienced working with GitHub Issues and Discussions.

• Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.

• Having a degree in Computer Science is a plus too.

Timezones & Logistics

• It’s a full-time position with 4 10-hour shifts, permanently covering weekends during EMEA Hours: 08:00-18:00 UTC

• We are primarily looking for someone in Europe, Africa, or Middle Eastern timezones for this shift.

• This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.

What We Offer

• Fully Remote

  We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.

• ESOP

  Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.

• Tech Allowance

  Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.

• Health Benefits

  Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.

• Annual Off-Sites

  Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.

• Flexible Work

  We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.

• Professional Development

  Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.<