Strategic Consultant (Customer Onboarding & Strategic Projects)
Confirmed live in the last 24 hours
Airship
Compensation
£65,000 - £75,000
Job Description
About Airship
Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more.
Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.
We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.
To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn.
About the Role
Drive customer success from day one as a Strategic Consultant who transforms new Airship customers into platform power users. You'll lead high-impact onboarding projects and strategic initiatives that connect business goals to measurable marketing outcomes, working with global brands to accelerate their mobile-first customer engagement strategies.
As the primary project lead for strategic initiatives, you'll ensure clear planning, execution, and delivery of measurable results while partnering with Technical Services, Account Management, and Pre-Sales teams. This role offers direct exposure to thousands of the world's most admired companies and the opportunity to build expertise in cutting-edge mobile marketing and AI orchestration technologies.
What You'll Do
Strategic Customer Onboarding
- Lead strategic onboarding projects aligning platform configuration, data design, and initial use cases to customer goals
- Facilitate critical sessions including Discovery & Alignment, Data Structure & Use Case Validation, and Success Measurement in partnership with Technical Services
- Translate marketing objectives into actionable platform configurations and campaign strategies
- Ensure milestone readiness from SDK implementation through campaign launch and go-live success
Strategic Project Leadership
- Drive POC, trial, and adoption acceleration projects to demonstrate and expand customer value
- Support at-risk accounts through targeted interventions focused on use case activation and lifecycle optimization
- Partner on data-driven Business Reviews to identify growth and expansion opportunities
- Manage multiple concurrent projects delivering measurable outcomes within defined timelines
Cross-Functional Collaboration
- Ensure unified customer experience across onboarding and post-onboarding phases through cross-functional partnership
- Capture learnings and improve processes for onboarding and strategic delivery
- Contribute to best-practice materials for strategic project delivery
What We're Looking For
- 5+ years of experience in project management, consulting, or marketing management within SaaS, CRM, or marketing technology environments
- Proven track record leading cross-functional customer projects combining technical implementation and marketing s