Intern, Workflow Optimization (Summer 2026)

Confirmed live in the last 24 hours

Wealthsimple

Toronto, Ontario

Hybrid

Posted February 17, 2026

Job Description

Your career is an investment that grows over time!

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 3+ million users who trust us with more than $100 billion in assets.

Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.

Internships @ Wealthsimple

At Wealthsimple, we offer 4 to 8-month internships that are open to co-op and non-co-op students, and recent grads. During your internship, you will have the opportunity to contribute to projects that are changing the landscape of financial services for Canadians. You will be on a team that supports your growth, provides mentorship, and connects you to the broader Wealthsimple community!

Our internship program follows a hybrid work model, where you’ll be working from our Toronto headquarters on Wednesdays and Thursdays. This structure offers the flexibility of remote work, while also providing the collaboration, connection, and mentorship that come from being together in person.

Eligibility

✔ Currently enrolled as a student at a Canadian post-secondary institution or technical bootcamp

✔ New graduates - Within 6 months of your graduation date

✔ Available to work full-time hours

✔ Residing in Canada

✔ Able to commute to our Toronto HQ on Wednesdays and Thursdays

About the CX Operations Team:

The CX Operations team is responsible for enabling exceptional client and agent experiences across Wealthsimple through optimized systems, content, AI solutions, and strategic initiatives. We manage the technology, knowledge, and processes that power our customer experience organization, driving continuous improvement in efficiency and effectiveness. Within that team, Workflow Optimization (WFO) optimizes workflows, systems, and automations that span our entire ecosystem of tools. We partner with teams across the organization to identify and simplify toilsome workflows through process mapping, automation, and AI tool implementations.

If you’re energized by optimizing complex systems, learning quickly, and driving measurable impact, we’d love to hear from you.

About the Workflow Optimization Intern Role:

As a WFO Intern, you will partner with WFO managers and internal SMEs to design and build AI tools for analysis, audit and improve automations, map and redesign workflows, and deliver measurable improvements in containment, resolution time, and operational risk.

You will develop core skills in project planning, process design, AI tool deployment, and AI‑enhanced automation while contributing directly to CX efficiency and client experience.

Projects this term may include:

Building and shipping automations utilizing a new AI workflow automation tool

Building, testing, and deploying AI agents for bulk ticket analysis

This role will be closed for applications on Monday February 23rd 11:59PM EST

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