Account Management Lead

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

Our culture and strong values. 

Our career development philosophy. 

Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

Lead and develop a team of Account Managers to deliver outstanding results across strategic accounts. Own portfolio growth, strengthen partner relationships, and drive operational excellence while ensuring your team is prioritising effectively, managing time efficiently, and executing with impact. Use data-driven insights to guide decisions, unlock opportunities, and deliver measurable outcomes for both the business and partners.

THE JOURNEY

• Strategic Portfolio Ownership: Drive the commercial performance, revenue growth, and long-term profitability of the organization’s top-tier account portfolio.
• High-Impact Team Leadership: Manage and coach a team of Account Managers, setting clear performance standards and ensuring disciplined account coverage.
• Data-Driven Growth Strategy: Identify and unlock growth levers by translating complex data insights into actionable, long-term account strategies.
• Performance & KPI Management: Maintain rigorous forecasting and visibility by monitoring key KPIs to guide high-level commercial decision-making.
• Senior Stakeholder Engagement: Lead high-stakes negotiations and deliver structured, high-quality presentations to C-suite and senior-level partners.
• Cross-Functional Collaboration: Partner effectively across departments to execute strategic initiatives and ensure seamless partner support.
• Operational Autonomy: Exercise independent decision-making to set quarterly priorities and resource allocation within commercial guardrails.
• Balanced Value Creation: Align account-specific goals with broader company objectives to balance immediate targets with sustainable partner value.

WHAT YOU WILL BRING TO THE RIDE

• 5+ years of experience in Account Management, Key Accounts, or Commercial r