Staff UX Researcher

Confirmed live in the last 24 hours

Pleo

Copenhagen, Stockholm, Berlin, London, Madrid

Hybrid

Posted March 2, 2026

Job Description

Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike—with a vision to help all businesses ‘go beyond’.

The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.

Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.

About the role

We're looking for a Staff UX Researcher to join our Design Team at Pleo. This is more than just a validation role; we need a strategic partner to help shape the future of our product.

In this role, you will sit at the intersection of user empathy and business strategy. We value team members who bring strong, evidence-based perspectives to the table, and who collaborate openly to test and refine those ideas. You will partner with product leadership to turn broad, exploratory business questions into focused research strategies, ensuring that the customer voice is a key part of every roadmap discussion. You won't just be executing requests; your role is key to define the right problems to solve.

Please note: We can hire on a remote, hybrid, or in-person basis in any of the locations listed on the advert. You will need to be physically based in the country of your choice with a valid right to work. We are unable to offer visa sponsorship for this role in any of the listed locations.

What you’ll be doing

As a Staff-level Researcher, you will operate with a high degree of autonomy and impact. You'll help guide decisions with insights, using research to influence investment choices and ensure we build with confidence, not assumption.

Elevate research craft: Help raise the bar on synthesis and how we share what we learn. Support product managers and designers in understanding when to pursue discovery vs. validation work, so the whole team can interpret and apply insights effectively.
Shape strategic direction: Partner with product leadership to explore future opportunities. Translate broad, open-ended business questions into actionable research plans that directly inform roadmap priorities and strategic bets.
Connect insights to impact: Look beyond usability. Bring together insights from multiple sources- including Amplitude dashboards, ProductBoard, and competitive analysis - to help connect user behaviors to key business metrics like retention and engagement.
Influence with evidence: Be a strong advocate for the customer in strategic conversations. Use clear, compelling storytelling to help keep customer needs at the center of decision-making, even as we balance technical and business considerations.
Support research operations: Help maintain and improve our research toolkit, keeping our repository (Dovetail) organized, supporting participant recruitment, and helping streamline our tools so research is accessible and easy to build upon.
Enable the organization: Help others across the company conduct quality research by sharing frameworks, participating in rituals, and offering guidance. You'll support teams in running their own studies with confidence.
Mentor and contribute to growth: Help grow the broader research and design community by mentoring peers and sharing practices that support strong, ethical research.