Quantitative UX Researcher, Product Policy

About the Team

The Product Policy team is responsible for the development, implementation, enforcement, and communication of the policies that govern the use of OpenAI’s services, including ChatGPT, GPTs, the GPT Store, and the OpenAI API. The team is instrumental in developing policy frameworks and strategic priorities that enable both innovative and responsible use of AI so that our groundbreaking technologies truly benefit all people in pursuit of our mission.

About the Role

As a Quantitative UXR and early member of the Measurement team within Product Policy, you will help ensure a data-driven policy development culture at OpenAI. You will leverage data on user expectations and behavior to define short- and long-term policy priorities, analyze trade-offs, and define “north star” metrics that measure the success of our policies and enforcement efforts.

This role is based in San Francisco, CA. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Embed as a member of the Product Policy team, applying insights about users to the full lifecycle of policy development, implementation, and enforcement

• Collaborate cross-functionally across the organization, including with Safety Systems, Intel & Investigations, and Global Affairs, to coordinate research and insights

• Establish a user-centric policy development culture by driving the definition, tracking, and operationalization of policy-success metrics

• Develop and socialize analyses and reports that enable the team and company to answer policy-related data questions

You might thrive in this role if you have:

• 7+ years of experience in a quantitative role navigating highly ambiguous environments, ideally as a founding user experience researcher or research scientist

• Strategic insights that extend beyond the paradigm of statistical significance testing

• An interest in user behavior and identifying optimized approaches to hard problems

• Excellent communication skills, with the ability to engage product managers, engineers, researchers, and executives alike

You could be an especially great fit if you have:

• A background in social science, economics, psychology, developmental psychology, and/or cognitive neuroscience

• Familiarity with major AI policy questions facing the company and the world

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: