Senior IT Operations Engineer - London

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As a Senior IT Operations Engineer you’ll be responsible for supporting our fleet of Vantan’s with their day-to-day technology needs, as well as work to set up processes and workflows to enhance the overall employee experience at Vanta. Reporting to the Corporate Engineering Manager, this position is responsible for maintaining quality services and driving change for the business across our international offices.

The Corporate Engineering (CE) team is an employee-facing team with a mission to provide Vantan’s with a secure and stellar experience with the tools and technologies they need to do their best work, regardless of where they are.

This role will be the first point of contact for our international Vantan’s and ensure that every Vantan gets the support they need regardless of their timezone.

What you’ll do as a Senior IT Operations Engineer at Vanta:

• Serve as a senior regional owner for IT operations in London, supporting day-to-day employee needs including onboarding, offboarding, access management, and asset lifecycle management

• Act as a reliable point of contact for international Vantans, ensuring consistent support across time zones in partnership with the global EE team

• Help define, implement, and evolve IT policies, standards, and best practices with a focus on security, usability, and scalability

• Design and improve operational workflows that are repeatable, well-documented, and aligned with company security requirements

• Manage installations, upgrades, and configurations for company-owned devices, primarily macOS

• Partner cross-functionally with People, Security, Workplace, and other teams to identify gaps, propose solutions, and deliver improvements

• Contribute to team-wide initiatives by sharing knowledge, mentoring more junior teammates, and participating in operational planning

• Build strong, trusted relationships with stakeholders by proactively identifying opportunities to improve the employee technology experience

• Create and maintain clear, high-quality documentation to support scale, consistency, and shared ownership across the team

How to be successful in this role:

• Communicate clearly and confidently, translating complex technical concepts into approachable, actionable guidance

• Bring a strong customer-service mindset and a bias toward thoughtful, reliable execution

• Have hands-on experience administering SaaS tools such as Google Workspace, with an understanding of how to scale them in growing organizations

• Demonstrate solid knowledge of identity and access management best practices (experience with Okta strongly preferred)

• Be comfortable supporting macOS environments and managing a distributed device fleet (Jamf experience is a plus)

• Collaborate effectively within a globally distributed team, valuing shared standards, documentation, and peer support

• Take ownership while remaining a strong team player—seeking input, sharing context, and helping others succeed

• Thrive in fast-paced, high-growth environments with evolving priorities and imperfect information
  Operate with autonomy and sound judgment, knowing when to lead and when to ask for input

• Ability to work in our London office in a hybrid setting (3 days per week)

• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.