Sr. Product Designer, Provider Experience

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About the Role:

Octave is a technology-enabled mental healthcare provider with a  focus on delivering the highest-quality care possible. This means the tools and systems our providers use become especially critical. As a Senior Product Designer focused on Provider Experience, you will lead design work for the tools clinicians and clinical operations teams use to deliver that care. This includes provider-facing workflows such as onboarding, scheduling and availability, caseload management, documentation, dashboards, quality programs, and other system-of-record style experiences.

You will own end-to-end design outcomes for complex, high-impact areas, working closely with Product Management, Engineering, Research, Data, and Clinical stakeholders. Octave operates as a fully remote business, so you will collaborate closely with cross-functional partners while taking ownership of your work, bringing structure to ambiguous problems, and delivering outcomes that are usable, coherent, accessible, and measurable.

Responsibilities Include:

• Own provider-facing product areas from problem framing through shipped, measured outcomes.
• Translate clinical and operational complexity into clear workflows, information architecture, and interaction patterns.
• Partner with Product and Engineering to define scope, success metrics, and iteration plans.
• Facilitate working sessions that drive shared understanding and decision-making.
• Plan and run research with support from Research, including discovery, concept validation, usability testing, and post-launch feedback loops.
• Create user flows, prototypes, and high-fidelity designs with clear rationale and decision logs.
• Provide detailed handoff materials and partner with Engineering during build to ensure design quality through launch.
• Use and extend the design system to raise quality and consistency across surfaces.
• Collaborate with Brand/Creative to ensure provider tools maintain Octave’s brand aesthetic and standards, while prioritizing clarity, trust, and clinical usability.
• Mentor other designers through critique, pairing, and practical guidance; contribute to team norms and craft standards.

Qualifications:

• 5+ years of professional product design experience for web and/or mobile.
• Experience designing for medical providers, healthcare organizations, or other regulated industries is a plus, including experience with one or more of the following:
  • Provider apps or portals
  • Clinical dashboards or care team tools
  • Scheduling and availability systems
  • Documentation workflows (notes, forms, assessments)
  • Full EHRs or EHR-adjacent tools
• Familiarity with healthcare privacy and compliance constraints (PHI, HIPAA) and how they shape product design.
• Track record of shipping end-to-end product work with measurable outcomes.
• Experience operating as a senior-level IC: independently driving projects, influencing scope, and raising quality across partners.
• Experience partnering closely with clinical operations teams and supporting operational change with product design.
• Some experience in service design or systems thinking.
• Strong interaction design fundamentals, including workflows, states, edge cases, and constraints.
• Proven ability to design complex internal or provider tools, such as dashboards, scheduling, and documentation workflows, a plus.
• Comfort working with domain experts (clinical leaders, care ops, compliance) and converting input into actionable product decisions.
• High proficiency in Figma (or similar) for designing, prototyping, and maintaining component-based UI; familiarity with AI-assisted prototyping practices that speed exploration and iteration while respecting privacy and quality standards.
• Working knowledg