Sr. FinOps Analyst - Quality Control, Training and Quality

Amazon is seeking a Quality Control Analyst to drive quality excellence across Finance Operations for Accounts Payable and Accounts Receivable processes. You will conduct regular audits, analyze results to identify trends and root causes, and prepare data-driven reports for team leaders. Your responsibilities include supporting Standard Operating Procedures development, assisting with training initiatives, participating in quality calibration sessions, and maintaining accurate quality metrics documentation. The ideal candidate brings extensive quality experience with solid finance operations knowledge, exceptional attention to detail, and strong reporting skills. Knowledge of Operational Excellence principles or LEAN Six Sigma basics is highly valued, along with confidence to interact with senior management and propose continuous improvement initiatives.

Working Conditions:
• Normal Office Environment. Standard office environment when onsite. 5-day RTO.
• Report daily to the Pasay office.
• While primarily mid-shift, schedule flexibility is essential as the position may require varying shifts, including nights.
• The ideal candidate should be prepared to work during holidays and overtime as business needs dictate.
This role is expected to talk to internal customers to resolve issues.




Key job responsibilities
Key Responsibilities
• Conduct regular quality audits based on established parameters for Accounts Payable (AP) and Accounts Receivable (AR) processes
• Analyze audit results to identify trends, root causes, and improvement opportunities
• Prepare and deliver clear, data-driven reports on quality performance to team leaders
• Support the development and maintenance of Standard Operating Procedures (SOPs)
• Assist with training initiatives for new hires and tenured analysts
• Participate in quality calibration sessions with stakeholders
• Support process improvement projects and simple automation initiatives
• Maintain accurate documentation and tracking of quality metrics
• Escalate identified risks and roadblocks to appropriate leadership
• Provide hands-on operational support during peak periods or critical business needs, including direct case/accounts processing when required
• Support and deliver other tasks that will be assigned as required by the business

Basic Qualifications

- Bachelor's degree in Accounting, Finance, Business Administration, or related field
- 2-4 years of experience in accounts receivable, collections, or credit management
- Experience working with distribution channels, resellers, or B2B customers preferred
- Proficiency in Oracle, SAP, or similar ERP systems
- Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data analysis)
- Experience with accounts receivable aging reports and reconciliation
- Knowledge of billing systems and cash application processes
- Strong understanding of AR processes including invoicing, collections, and dispute resolution
- Ability to manage high-volume portfolios with multiple stakeholders
- Experience in credit analysis and risk assessment
- Knowledge of payment terms, credit policies, and collection strategies
- Excellent written and verbal communication skills for interacting with external partners
- Proven ability to build and maintain relationships with resellers and distributors
- Strong negotiation skills for payment arrangements and dispute resolution
- Ability to escalate issues appropriately and work cross-functionally
- Analytical & Problem-Solving
- Strong analytical skills to identify trends, risks, and opportunities in AR aging
- Ability to investigate and resolve billing discrepancies and payment issues
- Data-driven approach to prioritizing collection activities
- Process improvement mindset to enhance efficiency
- Familiarity with Amazon Leadership Principles, particularly Deliver Results and Earn Trust
- Ability to work in a fast-paced, metrics-driven environment
- Experience with automation tools and process optimization preferred

Preferred Qualifications

- MBA or Master's degree in Finance, Accounting, or related field
- 5+ years of progressive experience in accounts receivable management with demonstrated success in high-volume, complex distribution environments
- Proven track record of reducing DSO (Days Sales Outstanding) by 15%+ and improving collection rates in multi-million dollar portfolios
- Expert-level proficiency in Oracle Financials, SAP S/4HANA, and advanced automation tools (RPA, AI-driven collection platforms)
- Demonstrated ability to design and implement scalable AR processes that support rapid business growth across multiple geographies
- Experience managing international AR operations with knowledge of cross-border payment mechanisms, foreign exchange