Salesforce Service Cloud Developer

Confirmed live in the last 24 hours

Udemy

Compensation

$157,000 - $196,000/year

Austin, TX; Denver, CO

On-site

Posted January 12, 2026

Job Description

Join Udemy. Help define the future of learning.

Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.

Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.

Learn more about us on our company page.

Where we Work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

About your skills

Technical Problem-Solving: You can analyze complex business requirements and design elegant solutions that balance functionality, performance, and maintainability.
Technical Depth: You have a deep understanding of the Salesforce platform capabilities and limitations, allowing you to make optimal architecture decisions.
- Advanced Apex development skills including bulkification, governor limit optimization, and asynchronous processing
- Proficiency in JavaScript, HTML, and CSS, Aura, LWR for Lightning Web Component development
- Expert-level Flow builder skills with the ability to create complex, multi-step flows
- Experience with SOQL and SOSL query optimization for large data volumes
- Demonstrated ability to design and implement custom APIs using Apex REST and SOAP services
- Version control expertise using Git, including branching strategies and merge conflict resolution
- Proficiency with developer tools including Developer Console, VS Code, and Salesforce CLI
- Understanding of security best practices including sharing architecture and permission sets
Collaboration: You excel at building relationships with team members and both technical and non-technical business partners to deliver integrated solutions that meet business objectives.
Flexibility: You adapt quickly to changing priorities and requirements while maintaining productivity and quality. You’re comfortable switching between configuration and code-based tasks as needed, approaching each challenge with the right tool for the job.

About this role

As Udemy transitions from Zendesk to Salesforce Service and Experience Clouds, we are seeking a highly skilled Salesforce Service Cloud Developer to help design, build, and scale solutions that enhance our global customer support operations. Supporting both Direct-to-Consumer (DTC) and B2B (Enterprise) use cases, you will be instrumental in delivering complex, secure, and scalable implementations using both declarative tools and custom Apex/LWC development. You’ll collaborate closely with Product Managers, Admins, and cross-functional business partners to bring strategic initiatives to life—from advanced case management to AI-driven automation.

What you’ll be doing

Collaborate with product managers and architects to design scalable solutions within Salesforce Service and Experience Clouds that address complex business requirements
Develop custom functionality using Apex classes, triggers, test classes, LWR, SOQL, SOSL and Lightning Web Components following best practices in performance, security, and modu

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