RevOps Systems Manager

Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.

Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.

Come help us bring modern software to modern science.

ROLE OVERVIEW

Own Benchling’s GTM tech stack end-to-end. Set the strategy, govern the tools, and run execution. You will be the business owner for Salesforce and the wider revenue app ecosystem (Gong, SalesLoft, Clay, Champify, etc.) , driving process design, data quality, integrations, and change management. You’ll serve as the connective tissue across RevOps, BizTech, Deal Desk, Marketing Ops, Finance, Security, and vendors to deliver a clean, scalable, compliant GTM engine.  Help bring Benchling’s already proven GTM tech stack to the next level.

RESPONSIBILITIES

GTM Tech Stack Strategy & Ownership

• Set strategy: Define the 12–24 month GTM tooling vision, architecture, and roadmap tied to pipeline, conversion, NDR, and efficiency goals.

• Own the stack: Serve as business admin for core systems (Salesforce + CPQ/CLM, MAP, sales engagement, routing, enrichment, forecast, conversation intelligence, ABM, PLG, marketplace).

• Program manage: Lead new tool evaluations, vendor selection, contracting, and implementations. Drive timeline, budget, and adoption.

• Integrations & data: Partner with BizTech on integration patterns (Snowflake, ETL, middleware). Enforce data standards, dedupe, routing, and SLAs.

• Governance: Run intake, prioritization, and change control. Publish roadmap and release notes.

• Security & compliance: Coordinate audits, permissions, SOX-relevant controls, and least-privilege roles.

• Enablement: Create admin docs, field guides, and training. Measure adoption and retire unused tech.

• Measurement: Define success metrics for every tool and release. Instrument dashboards for uptime, usage, data quality, and business impact.

• Cost discipline: Maintain the vendor catalog, renewals, and ROI. Consolidate tooling where sensible.

GTM Tool Administration

• Field Support: Provide non-technical support to field teams for process-related inquiries and issues regarding the GTM tech stack.

• Tool Administration: Administer various GTM tools, including: Sigma, Gong, People.ai, SalesLoft, and other pipeline generation tools.

• Documentation: Create and disseminate GTM tooling process documentation, release notes, and communications to the field regarding tooling changes and enhancements.

Cross-Functional Collaboration

• Process design: Translate business requirements into scalable process and metadata models. Write BRDs, own UAT, and ship.

• X-Functional Partnership: Collaborate with the Business Technology team to plan and prioritize the GTM systems enchantment and requests. 

• Deal Desk partnership: Ensure quote-to-cash accuracy across CPQ, pricing, approvals, SKU hygiene, and downstream finance.

• GTM Advocacy: Advocate for the needs and priorities of Marketing, Sales, and CX Operations in discussions with Business Technology, and Data Analytics & Science, facilitating alignment on goals and strategies

QUALIFICATIONS

• 5+ years in RevOps/GTM Systems or Business Systems, including 3+ years owning Salesforce for a B2B SaaS sales org.

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