Customer Support Specialist - Finance / Tech

Confirmed live in the last 24 hours

Pleo

Lisbon

Hybrid

Posted January 19, 2026

Job Description

Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike—with a vision to help all businesses ‘go beyond’.

The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.

Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.

We're looking for a Customer Support Specialist to join our Customer Support team at Pleo. In this role, you'll help ensure Pleo customers receive best-in-class service as we scale our operations. If you're excited about supporting an evolving product within Fintech and are passionate about Customer Support, then this is the opportunity for you!

What you’ll be doing

As a Customer Support Specialist, you will:

Spend your time interacting directly with our customers over chat, email and phone, providing them with an effective, easy and enjoyable Pleo experience.
Troubleshoot and resolve customers issues related to the Pleo product, and escalate to the appropriate internal team where needed
Provide feedback and support cross-functional teams on product development based on customer insights
Share learnings and contribute to our knowledge base to ensure growth and knowledge sharing across the team, and beyond

What you bring

You’ll thrive in this role if you:

Love providing fantastic, high-touch customer support on live chat, email and phone
Have a persistent and analytical approach to problem-solving
Are able to explain complicated problems in the simplest terms
Have a genuine desire to work in a fast-paced, fast-changing and collaborative environment
Are tech-savvy, resilient and curious
Have experience with Support tools such as FreshWorks, Intercom or Zendesk
Have experience with accounting, bookkeeping, financial technology or other relevant product within SaaS
Have fluency in written and spoken English and at least one additional European language (preferably German, Danish, Swedish or Spanish)

Who you’ll be working with and reporting to

You’ll report to our Customer Support Lead and work closely with teams across all departments in Pleo. Our team is highly collaborative and dedicated to giving our customers the best experience possible. You’ll also have the chance to partner with teams across other departments such as Customer Success & Product to ensure success.

How you’ll develop in this role
In your first 6 months at Pleo, you’ll:

Learn and understand the Pleo product deeply
Help 500+ users with their Pleo experience
Act as the voice of the customer internally
Take on new product challenges as the company continues to scale and evolve

We’re committed to helping you develop your career, whether that means taking on more advanced support tasks, stepping into leadership, or becoming a subject matter expert within a certain product area.

Show me the benefits!

Your own Pleo card (no more out-of-pocket spending!)
Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
We offer 25 days of holiday + your public holidays

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