Technical Account Manager (Eastern Canada)

Technical Account Manager

As a Commvault Technical Account Manager, you must become a trusted advisor to Enterprise Customers and internal stakeholders, ensuring successful customer post-sale relationships. Demonstrate value and ROI for customers, acting as the central point of GS1 contact advocating for their success within Commvault. Focus on customer success, technical outcomes, renewals, and expansions. Teamwork, collaboration, critical and lateral thinking are essential. Adapt to shifting business demands and prioritize tasks effectively.

We are looking for a Technical Account Manager (TAM) focused on helping customers achieve cyber resiliency objectives. This role involves managing customer relationships, reducing churn, driving expansion, and improving customer experience through success plans. Responsibilities include delivering business challenges, consulting on architecture and infrastructure, and helping IT teams drive success with Commvault solutions within their organization.

The ideal candidate will be highly strategic, working closely with customers to ensure they fully leverage Commvault solutions. This role is accountable for driving high Gross Retention Rate (GRR) and Net Revenue Retention (NRR).

Key Responsibilities:

Customer Relationship Management:

• Build and maintain strong strategic relationships with key stakeholders in customer organizations within your assigned book of business.
• Serve as the main contact, aligning customer goals with our cyber resiliency solutions.
• Regularly meet with customers to review progress, assess needs, and offer tailored cyber resilience guidance.
• Drive customer outcomes and demonstrate the return on investment of Commvault's technologies.
• Work closely with the wider account team to ensure positive customer outcomes.

Cyber Resiliency Strategy:

• Serve as a reliable technical advisor, assisting customers in the sustained implementation and utilization of effective cyber resiliency strategies to safeguard their business. Ensure customer business objectives are aligned with their technical solutions.
• Maintain awareness of industry trends, cyber threats, and emerging technologies to offer pertinent insights and recommendations to customers.
• Facilitate technical discussions with customer teams to guarantee smooth integration and adoption of solutions that address their sophisticated requirements.

Customer Experience & Advocacy:

• Provide exceptional customer experiences through proactive, personalized approach that fosters trust and loyalty.
• Serve as an advocate for customers within the company, ensuring their feedback and needs are accurately represented in product development and service enhancements.
• Enhance customer advocacy by transforming satisfied customer