Technical Account Manager (Remote - USA)

Join our Enterprise Success Team as a Technical Account Manager (TAM)!

As a TAM, you’ll serve as a trusted advisor to our Enterprise customers and internal stakeholders, guiding successful post‑sale relationships and ensuring strong value realization. You will act as the central GS1 point of contact for customers, championing their success within Commvault and focusing on technical outcomes, customer success, renewals, and expansions. Success in this role requires teamwork, collaboration, critical thinking, and the ability to adapt to shifting business demands while effectively prioritizing tasks.

We’re seeking a TAM who is passionate about helping customers achieve their cyber‑resiliency goals. In this role, you’ll build and manage customer relationships, reduce churn, drive expansion, and elevate the customer experience through thoughtful success plans. You will deliver on business challenges, consult on architecture and infrastructure, and enable IT teams to achieve meaningful outcomes with Commvault solutions.

The ideal candidate is highly strategic and works closely with customers to ensure they fully leverage Commvault’s capabilities. This role directly influences and is accountable for achieving strong Gross Retention Rate (GRR) and Net Revenue Retention (NRR).

Key Responsibilities:

Customer Relationship Management:

• Build and maintain strong strategic relationships with key stakeholders in customer organizations within your assigned book of business.
• Serve as the main contact, aligning customer goals with our cyber resiliency solutions.
• Regularly meet with customers to review progress, assess needs, and offer tailored cyber resilience guidance.
• Drive customer outcomes and demonstrate the return on investment of Commvault's technologies.
• Work closely with the wider account team to ensure positive customer outcomes.

Cyber Resiliency Strategy:

• Serve as a reliable technical advisor, assisting customers in the sustained implementation and utilization of effective cyber resiliency strategies to safeguard their business. Ensure customer business objectives are aligned with their technical solutions.
• Maintain awareness of industry trends, cyber threats, and emerging technologies to offer pertinent insights and recommendations to customers.
• Facilitate technical discussions with customer teams to guarantee smooth integration and adoption of solutions that address their sophisticated requirements.

Customer Experience & Advocacy:

• Provide exceptional customer experiences through proactive, personalized approach that fosters trust and loyalty.
• Serve as an advocate for customers within the company, ensuring their feedback and needs are accurately represented in product development and service enhancements.
• Enhance customer advoc