Technical Account Manager (English/German Speaker)

The Opportunity:

As a Commvault Technical Account Manager:  You are required to become a trusted advisor to Commvault’s Enterprise Customers and internal stakeholders for all things Commvault; owning the success of the customer post-sale relationship. Demonstrating the value and return on investment for customers is crucial, serving as a pivotal ‘go-to’ contact who advocates and facilitates successful customer outcomes throughout the broader Commvault organization. Success in this role requires a focus on customer success, technical outcomes, renewals, and expansions. Being a team player with outstanding collaboration skills and the ability to think both critically and laterally is crucial. Coping with shifting business demands and prioritizing tasks appropriately is also vital.

What You’ll Do:

We are seeking a Technical Account Manager (TAM) with a strong focus on helping customers achieve their desired outcomes through cyber resiliency strategies. This role will be responsible for managing customer relationships, mitigating churn, driving customer expansion, and enhancing customer experience through structured success plans. Some examples are delivering business and operational challenges, architectural & infrastructure consulting, and enhanced solutions for internal IT groups.

The ideal candidate will be highly strategic, partnering closely with customers to ensure they realize the full value of Commvault products and services. They will also be responsible for driving high Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).

How you will make an impact:

Customer Relationship Management:

• Build and maintain strong, strategic relationships with key stakeholders within customer organizations.
• Serve as the main point of contact, ensuring alignment between the customer’s goals and our cyber resiliency solutions.
• Regularly communicate and meet with customers to review progress, assess needs, and offer tailored guidance to improve security posture.
• Travel and On-Site Customer Meetings: Travel will be required to attend on-site customer meetings. The ability to effectively engage with clients in person is essential to building strong relationships and understanding their needs.
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Cyber Resiliency Strategy:

• Act as a trusted technical advisor, guiding customers in the continued adoption and use of robust cyber resiliency strategies to protect their business. Aligning customer business outcomes to their technical solutions.
• Stay informed on industry trends, cyber risks, and emerging technologies to provide relevant insights and recommendations to customers.
• Lead technical discussions with customer teams to ensure seamless integratio