Operations Manager, Fulfillment Center

Summary: The Operations Manager has complete responsibility for end to end FC operations in her/his function along with a) Building level cost efficiencies at a Six sigma level deliverables b) Running Regional/National level key Initiatives c) ensuring Quality and Building Health d) eam development and diverse employee engagement at FC interfacing with all support functions

Responsibilities:
- Ensure a safe work environment for all associates
- Lead and supervise a team of Area Managers, Team Leads as Direct reportees supported by PAs and Associates in FC Operations
- Responsible for the overall Safety, Quality, Productivity and Delivery performance of department Operations
- Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
- Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
- Ensuring Building heath and inventory metrics with best in class quality metrics
- Ensure BM rates and OP2 throughput deliverables
- Interfacing well with other Operations Managers. Taking up cross functionally the adoption of best practices.
- Proactively identify and lead process improvement initiatives
- Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
- Lead ART (Annual Sale) events from capacity planning perspective and prepare Man, Material , Machine in its perspectives.
- Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards.
- Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems.

Education requirements- Preferably Engineering/MBA background with an experience of 7+years

About the team

As the Department Head will lead a team of Area Managers and Team Leads.

Basic Qualifications

- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 3+ years of performance metrics, process improvement or lean techniques experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

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