Research Consultant

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Research Consultant

ARC Research Consultant (L8)
Location: Toronto, Canada

About the Role
The Advisors Research Center (ARC) is a global team of researchers within Mastercard delivering comprehensive research services to Mastercard's clients.

As a research consultant on the ARC team, you will play a pivotal role in supporting the end-to-end research process and delivering critical insights to our clients.

Candidates for this position should have a solid foundation of experience in both qualitative and quantitative research methodologies.

This role is an exciting opportunity for highly motivated and curious individuals to grow their research skills and gain experience working on a wide range of projects spanning multiple industries.

All About You
Naturally curious about human behavior and motivated to learn more about why people think and act the way they do.

Willingness to learn research methodologies and to apply the latest, most effective techniques

Ability to work cross-functionally with colleagues, internal stakeholders, and global team members.

Strong organizational skills and attention to detail

Strong planning, prioritization, and time management skills

Ability to analyze and synthesize information from multiple sources into a cohesive narrative.

Comfortable asking questions and actively participating as a team member on client calls, internal team meetings and workshops.

Enjoy working in a fast-paced, dynamic work environment


Qualifications & Skills
Experience at a research agency or in an in-house research role contributing to the design and execution of end-to-end custom research (i.e. screeners, discussion guides, survey questionnaires, scripting, analysis and development of deliverables)

Experience with online survey software such as Qualtrics and DisplayR

Proficiency with at least one statistical software tool (SPSS, Q, SAS, R, Matlab) to support data-driven insights

Demonstrated experience conducting research across a range of methodologies and approaches (e.g. U&A, Conjoint/ Discrete Choice, Concept tests, MaxDiff, Driver’s Analysis, Segmentation Analysis, etc...)

Experience taking data to develop research findings into strategic insights.

Ability to manage multiple projects at the same time.

Some experience and interest in learning quantitative research is preferred.

Advanced Word, Excel, and PowerPoint skills required; knowledge of Project Management tools preferred

This role is not eligible for Mastercard’s work authorization sponsorship. As such, candidates must be eligible to work in the Canada, now as well as in the future, without employer sponsorship.

Toronto Base Salary Range: 97,000-131,000 CAD

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This is a pipeline posting for future opportunities within our team.