Software Engineer, Internal Applications - Enterprise

About the Team

OpenAI’s Applications Engineering team engineers, owns, and evolves OpenAI’s core productivity ecosystem—not simply as custodians of SaaS solutions, but by building custom tools, integrations, and automation that solve problems off-the-shelf software cannot. With a company-wide lens and deep technical expertise, we bridge gaps between teams, operationalize applications for scale, and deliver secure, seamless, and innovative employee experiences. We proactively design and develop custom solutions where required, creating paved paths that reduce friction, improve productivity, and enable other teams to focus on their core missions.

About the Role

As a Software Engineer: Internal Applications, Enterprise, you are tasked with enhancing employee technology services through automation, Infrastructure-as-Code (IaC), and the development of workforce tooling. You will leverage OpenAI's models to optimize identity and access management (IAM) systems, build applications and dashboards for internal users, and streamline complex workflows through automation. This role involves designing and implementing efficient, secure, and scalable solutions, including intelligent Slack bots and integrations to improve operational efficiency and user experience.

We are seeking individuals passionate about leveraging automation and software engineering to solve complex workforce technology challenges. You should have a strong background in infrastructure automation, cloud services, and a deep understanding of identity management solutions. Your ability to build scalable and resilient systems, coupled with a problem-solving mindset, will be key to success in this role.

In this role, you will:

• Design, build, implement, and maintain secure, scalable, and performant workforce technology infrastructure, automation workflows, and bespoke tooling that improves the OpenAI employee experience.

• Deliver critical IT efficiencies and automation through both bespoke software development and first-party tooling to enhance technology service delivery.

• Employ modern Infrastructure-as-Code (IaC) methodologies, developing GitOps-driven solutions to manage technology workflows at scale.

• Build and maintain CI/CD pipelines for corporate infrastructure, deploying to progressively tested environments across multiple clouds (Azure, AWS, GCP).

• Create scalable internal tools and dashboards to optimize workflows and improve visibility into engineering operations.

• Design and manage internal integrations, including Slack bots and workflow automation solutions.

• Support IAM processes by automating access provisioning and lifecycle management for internal applications.

• Collaborate with the IAM team to manage cloud-based identity and access controls, ensuring compliance with security policies and standards for internal applications.

• Collaborate with security teams to align technology automation initiatives with Zero Trust principles and compliance frameworks.

• Implement role-based access controls (RBAC) and mitigate security risks through automated policies.

• Work cross-functionally to identify areas for corporate technology service improvement and implement self-service solutions.

• Manage multiple projects and initiatives, ensuring efficiency and alignment with business objectives.

You may be a fit for this role if you have:

• Proficiency in a modern programming language, ideally Python.

• Strong knowledge of and experience with cloud platforms (Azure, AWS, GCP) and infrastructure management.

• Deep knowledge and experience managing corporate infrastructure at scale with Infrastructure-as-Code (IaC) practices & GitOps workflows (Terraform, Ansible, Chef, etc.) as well as cloud automation best practices.

• Experience integrating corporate infrastructure with CI/CD pipelines and DevOps workflows.

• Proven track record of